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Outages

We know it's an inconvenience when your Midco Business services aren’t working, which is why we are committed to addressing outages swiftly so we can restore services as soon as possible. 

The first step is to determine if your connectivity issues are related to an outage, your equipment or devices. At times, outages are outside our control. We take each incident seriously – whether it’s a third-party disruption of our service, severe weather, accident or another cause.

Enter your address below to find out if you are in a known outage area.




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Troubleshooting

No outage at your address? Then let's get started troubleshooting your connection.

TV

Cable TV

Equipment

MidcoTV

Troubleshooting

Cable TV

Equipment

MidcoTV

Troubleshooting

Sun Outages for TV

Each spring and fall, solar radiation interferes with satellites and interrupts signals, affecting all satellite and cable TV providers globally. Outages may last up to several minutes and affect picture quality and sound. Sun outages do not affect the internet or phone.  

When do sun outages happen? 

Sun outages typically happen in February/March and September/October. 

What does a sun outage look like? 

Sun outages often start as sparkles in your TV’s picture and may gradually deteriorate to a total outage. Some channels experience blocks or freeze frames in the picture. Sound may also be affected. 

I think I’m experiencing a sun outage. What can I do? 

Hang tight! The sun outage should resolve itself within a few minutes. If you have an outage that lasts more than 15 minutes or affects all your channels at one time, contact us

Sun Outages for TV

Each spring and fall, solar radiation interferes with satellites and interrupts signals, affecting all satellite and cable TV providers globally. Outages may last up to several minutes and affect picture quality and sound. Sun outages do not affect the internet or phone.  

When do sun outages happen? 

Sun outages typically happen in February/March and September/October. 

What does a sun outage look like? 

Sun outages often start as sparkles in your TV’s picture and may gradually deteriorate to a total outage. Some channels experience blocks or freeze frames in the picture. Sound may also be affected. 

I think I’m experiencing a sun outage. What can I do? 

Hang tight! The sun outage should resolve itself within a few minutes. If you have an outage that lasts more than 15 minutes or affects all your channels at one time, contact us

Business Phone

Digital Phone Lines

Troubleshooting

Hosted VoIP

Troubleshooting

Digital Phone Lines

Troubleshooting

Hosted VoIP

Troubleshooting

Need more help?

If you're still having service issues or have questions about outages, don't hesitate to reach out.

CONTACT US

Need more help?

If you're still having service issues or have questions about outages, don't hesitate to reach out.

CONTACT US

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