Having your networking or coaxial cables incorrectly connected to your cable modem or device can impact your internet speed and performance.
Make sure the coax and network connections are clean and tightly connected. Ethernet (or network) cables should click into place tightly at the back of the modem/router and on your computer or other device.
Check each connection one at a time to make sure each one is connected properly. (Don’t unplug them all at once – so you don’t have to try to remember where each cable is supposed to connect.)
Confirm that no cables are damaged or have tight bends in them. If any something is damaged, it should be replaced.
Or you can purchase network and cables locally at any electronics retailer.
Check Your Wi-Fi
If your wireless devices aren’t connected properly to your Wi-Fi, it may cause problems with your internet speeds and ability to access the internet. Follow the steps below for your specific wireless device to try to resolve any network connection issues.
On your Android device’s home screen, tap the Apps icon.
Swipe to locate and tap Settings.
Locate Wi-Fi, and tap the on button to turn the Wi-Fi off.
Once the off displays, tap it to turn on the Wi-Fi.
You’ll know you’re connected when Connected displays under your wireless network name.
To return to the home screen, tap the Home icon.
Need help from the device manufacturer? Contact your cellular provider or the device manufacturer. Here’s how to contact some common Android device manufacturers: