Property Manager Support
Whether you’re new to Community Wi-Fi or just doublechecking instructions, welcome! We want the set up and support of your Community Wi-Fi services to be as user-friendly as possible.
You’ll use the Uprise Portal to self-manage tenant move-ins and move-outs, provide troubleshooting and maintain your community and property Wi-Fi networks – all while keeping everything running smoothly for your tenants and visitors.
As you’re getting started, there are a couple of things to keep in mind:
- The tenant must use the email address you have on file during setup. If a different email is used, the tenant will not receive the Plume setup email. Please confirm the email address before contacting Midco for support.
- Tenants cannot use their own internet equipment. Only the in-unit equipment supplied by the property is supported.
Managing Tenants
Setting Up and Managing Property Wi-Fi Networks
In Uprise, there are two different types of property networks:
The property private network provides Wi-Fi coverage for back-office systems (cameras, servers, printers, employee devices, etc.). This is set up by Midco.
The community network provides internet access to residents and visitors in common areas, such as the garage, hallways, gym, lobby, etc. The community network does not require a password to access the network. Still, it redirects users to a captive portal where they can choose a login method according to the options previously set by you.
Setting Up and Managing Units
A unit is the name used to designate a Residence (apartment, townhome) or Business (shop, office) within the property or MDU. Usually, creating a unit is part of the onboarding flow, but it can also be managed later from the Uprise Portal as needed.