If you use wireless internet, keep in mind that wireless speeds will never match speeds on hardwired devices. Due to different types of wireless interference, Wi-Fi speeds could be up to 50% less than expected on hard-wired devices.
Here are some things to try to troubleshoot slow internet speeds.
- If you haven’t already, check your speeds with a hardwired connection.
- If the internet speeds are fine on most devices, but seems slow on one, try turning the device off and back on again.
- Older devices may not be able to get the same speeds as newer devices.
- Older devices may also slow down the internet speeds on all your devices connected to the same network. Try disconnecting older devices and then retesting your speeds.
- Reboot your equipment.
- IMPORTANT: If you reboot your modem or optical network unit (ONU), it will reboot all equipment and devices connected to it – including your equipment for Midco internet and phone services. As a business, we recommend you avoid reboots during busy times of day if possible.
- Make sure your devices are up to date. Learn how equipment factors affect internet speed – and some ways you can troubleshoot.
If you’re still experiencing slow speeds, contact us.
