Fixed Wireless Troubleshooting

One of the easiest ways to troubleshoot – and a good first step is to reboot your on-site equipment.

Like your computer, smartphone and other tech, your internet routers and antenna need periodic resets, too, because things can go wrong from time to time. Your router is like a computer. It has a CPU, memory and local storage – all running on an operating system. Rebooting helps clear out outdated or invalid network information – and reset your system after firmware or software updates.

Reboot Router

1. Unplug the small, black power cord from the back of the router. Check the front of the router to ensure that all the lights have turned off.
2. After 30 seconds, plug in the router.
   • Once power is restored, wait up to five minutes for the router to come back online.
   • Some lights may flash on and off while your router reboots. Wait for router lights to be fully lit (not blinking).
3. Test the connection again by attempting to access a public website such as Midco.com/Business.

If you need assistance, please contact us.

Reboot Antenna

1. Unplug the power adapter (also known as a power over Ethernet, or PoE, cable) that connects your antenna to your router.
2. After 30 seconds, plug in the adapter.
3. Test the connection again by attempting to access a public website such as Midco.com/Business.

If you need assistance, please contact us.

While rain or snow shouldn’t affect your signal like they do with satellites – at times wind can misalign fixed wireless antennas. Other times, environmental factors (such as tree leaves growing at springtime) can affect line of sight between your antenna and Midco fiber. If this happens, let us know. A Midco technician will stop by to get things back in working order.

Make sure you’re getting the most out of your fixed wireless internet service. Find out how to test your speeds, what the speed test results mean and what you can do to improve your speeds.

Test Your Speeds

See how some device limitations may affect your internet experience – and find out what you can do to speed up your internet service.

Test Devices

Check that your network connections, cables and power connections are all secure, and make sure your wireless devices show connected to your wireless network.

Test Your Connections

Internet Down

For All Devices

• Reboot your fixed wireless router and antenna.
• If you still can’t get connected, contact us.

For Only One Device

• Try turning the device off and then back on again.
• Confirm your device is connected to your business wireless network.
• Make sure you have entered the correct password.

If that doesn’t resolve your connection issue, contact the device manufacturer for help.

Slow Internet

Keep in mind that wireless speeds will never match speeds on hardwired devices. Due to different types of wireless interference, Wi-Fi speeds could be less than expected on hard-wired devices.

Important: Your Midco Fixed Wireless Internet package includes a range of download and upload speeds. Refer to our fixed wireless services page for details.

Here are some things to try to troubleshoot slow internet speeds.

• If you haven’t already, check your hardwired speeds. Connect an Ethernet cord from your computer directly to your router. Go to Midco.com/SpeedTest to test your speeds.
• If the internet speeds are fine on most devices, but seems slow on one, try turning the device off and back on again.
  • Older devices may not be able to get the same speeds as newer devices.
  • Older devices may also slow down the internet speeds on all your devices connected to the same network. Try disconnecting older devices and then retesting your speeds.
• Reboot your router and antenna.
• Make sure your equipment and operating system are up to date.

If you’re still experiencing slow speeds, contact us.

Router Power Light Off

If the power light is off, it means there is no power going to router.

• Check all the network connections on the back of your router. Make sure they’re plugged in tightly and that the power pack is plugged into the wall outlet.
• If your outlet can be controlled by a light switch, be sure that the switch is set to power on.

Contact us for further assistance if you still don’t have power to your router.

Router Light Flashing

If the light on your router is flashing and you can’t get on the internet:

• Reboot your router.
• Check that network connections are tightly plugged in and not damaged.

If you still cannot get a connection, or you notice that you have to reboot your router often, contact us. We can make sure your equipment is functioning properly.

Web Page Not Displaying

If you’re trying to view a web page and receive the error "This page cannot be displayed," it means your web browser cannot find the page. The most common causes:

• You’re not connected to the internet.
• You incorrectly typed the website address.
• The web page you’re trying to visit is down or unavailable.

If you are certain you have typed the web address correctly and the website is available, reboot your router and antenna. If you still get the error message, contact us.