For All Devices
- Reboot your fixed wireless router and antenna.
- If you still can’t get connected, contact us.
For Only One Device
- Try turning the device off and then back on again.
- Confirm your device is connected to your business wireless network.
- Make sure you have entered the correct password.
If that doesn’t resolve your connection issue, contact the device manufacturer for help.
Keep in mind that wireless speeds will never match speeds on hardwired devices. Due to different types of wireless interference, Wi-Fi speeds could be less than expected on hard-wired devices.
Important: Your Midco Fixed Wireless Internet package includes a range of download and upload speeds. Refer to our fixed wireless services page for details.
Here are some things to try to troubleshoot slow internet speeds.
- If you haven’t already, check your hardwired speeds. Connect an Ethernet cord from your computer directly to your router. Go to Midco.com/SpeedTest to test your speeds.
- If the internet speeds are fine on most devices, but seems slow on one, try turning the device off and back on again.
- Older devices may not be able to get the same speeds as newer devices.
- Older devices may also slow down the internet speeds on all your devices connected to the same network. Try disconnecting older devices and then retesting your speeds.
- Reboot your router and antenna.
- Make sure your equipment and operating system are up to date.
If you’re still experiencing slow speeds, contact us.
Router Power Light Off
If the power light is off, it means there is no power going to router.
- Check all the network connections on the back of your router. Make sure they’re plugged in tightly and that the power pack is plugged into the wall outlet.
- If your outlet can be controlled by a light switch, be sure that the switch is set to power on.
Contact us for further assistance if you still don’t have power to your router.
Router Light Flashing
If the light on your router is flashing and you can’t get on the internet:
- Reboot your router.
- Check that network connections are tightly plugged in and not damaged.
If you still cannot get a connection, or you notice that you have to reboot your router often, contact us. We can make sure your equipment is functioning properly.
Web Page Not Displaying
If you’re trying to view a web page and receive the error "This page cannot be displayed," it means your web browser cannot find the page. The most common causes:
- You’re not connected to the internet.
- You incorrectly typed the website address.
- The web page you’re trying to visit is down or unavailable.
If you are certain you have typed the web address correctly and the website is available, reboot your router and antenna. If you still get the error message, contact us.