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Modems & Troubleshooting

  • If you have Midco business wired/cable intenret service, a professional Midco technician will install a standard modem provided by Midco. 
  • If you have a fixed wireless business connection, a professional Midco technician will install an antenna at your business. You'll need to purchase or use your own router. Visit our Fixed Wireless Support page for details on how this internet delivery works. (Fixed wireless internet is available in select areas.)

Modem Reboot

You may periodically need to reset your modem to clear outdated or invalid network information, which may help the modem process information more quickly – similar to why it’s recommended that you restart your computer or other devices from time to time.

To reboot your cable modem:

  1. Unplug the small, black power cord from the back of the modem.
  2. Check the front of the modem to ensure that all the lights have turned off.
  3. After 30 seconds, plug in the modem.
  4. Wait for modem lights to be fully lit (not blinking).
  5. If you have a router connected, reboot that equipment as well.
  6. Once power is restored, wait five minutes for the modem to come back online. Test the connection again by attempting to access a public website such as

If you need additional assistance, please contact us.

Approved Modems

You'll need a cable modem from Midco to connect to the internet; however, some modems are not compatible with our network. For technical reasons, we can only offer service through approved modems. That's why we've compiled a list of approved modems that will ensure the best quality of service and get you connected.

We service two types of cable modems: wireless and DOCSIS 3.0. We are continually improving our speeds, so we strongly recommend a DOCSIS 3.0 modem for the best experience. If you have questions, please contact customer service at 1.800.888.1300.

If you also have or are considering using a router, please review important router information.

Approved DOCSIS 3.0 Wired and Wireless Cable Modems

BrandModel #
Arris CM820A
Cisco DPC3008
Hitron CDA-RES
Motorola SB6141
Netgear CG3000D
Ubee DDM3500
Zoom 5341JM

DOCSIS 3.0 Technology

DOCSIS stands for Data Over Cable Service Interface Specification. This means that the modem conforms to international standards required for proper connectivity. In this case, you'll need a modem that conforms to 3.0 standards. These modems support Internet Protocol version 6 (IPv6), which is essential for connecting to our network. To enjoy faster Internet speeds, more advanced equipment such as the DOCSIS 3.0 modem is required.

While the DOCSIS 2.0 modem may still work for your business needs, please note that the equipment does not support higher speeds. For instance, an older 2.0 modem will limit your capability to get the speeds associated with even our basic internet package.

The DOCSIS 3.1 modem is required for gigabit internet speeds

Wireless Cable Modems

Midco only supports wireless cable modems used by five or fewer users, such as for home-based businesses or work-from-home employees. These customers can receive a wireless cable modem for a low monthly leasing charge.

A wireless cable modem includes four Ethernet ports. While you can plug devices into these ports, Midco does not currently provide related network management services.

If you require more than five users on a wireless network in your business, we recommend you work with another provider to install your own internal wireless network. Midco does not provide in-business wireless Internet service you may be familiar with in many restaurants and coffee shops.

How to Get a Modem

Midco provides modem equipment for new and current customers using wired/cable internet. Your Midco modem will always be an up-to-date model so you get optimal speeds for your internet package. As technology advances, we’ll update the equipment for your business, so you don't need to use your own modem or worry about keeping it updated.

  • If you’re a new customer, a modem is part of your contract. Whether you order online or over the phone, a Midco representative will discuss your business needs with you to help you select the best modem for your business.
  • If you’re a current customer and need new equipment, contact your consultant, as changes in equipment may affect your network setup. You can also contact customer care.

Best Modem or Router Location

An expert Midco technician will provide advice and guidance on the best placement for all equipment when services are installed in your business.

If you have a wireless modem because you have fewer than five users, it’s important your modem not be hidden, as that significantly limits the wireless modem’s ability to broadcast a solid, dependable wireless signal. The further you’re away from your modem (or your own, third-party Wi-Fi router), the weaker your signal. This can be even more challenging if you place your wireless modem in a faraway room, as your building’s size and materials also impact signal strength.

If have a Midco-provided wireless modem and want to move it, please contact us, as moving the equipment may impact modem settings established by the Midco technician during installation.

Modem Power Light Off

If your modem light is off, there is no power going to your modem. Check all the cables on the back of your modem. Make sure they are plugged in tightly, and that the power pack is plugged into the wall outlet.

If the light is still off, try plugging the modem into a different wall outlet. If you still do not have power to your modem, contact us.

Modem Online Connection Light Flashing

Try to reboot your modem. If you cannot connect to the internet or you have to reboot your modem often, contact us so we can make sure your modem is functioning properly. 

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