Modems & Troubleshooting

Midco tests and certifies specific modems to work with our network – to ensure they deliver the speed and capacity our customers expect, as well as meet network requirements.  

Important: As of June 30, 2021, any non-Midco provided modem must have DOCSIS 3.1 technology. See the Approved Modems and DOCSIS Modems sections below for more details. 

Midco-Provided Modems

  • Midco provides modems available for lease or purchase, which are already tested and approved for our network.  
  • We manage them – meaning we push necessary firmware updates, so you don’t have to.  
  • Plus, our customer care and field teams know tons about these modems – making it easier to help solve any problems that might pop up.  

(Note that different equipment is used for fiber internet or fixed wireless internet service.) 

Third-Party Modems and Routers

If you’re considering purchasing and operating your own internet equipment, there are a few things to keep in mind: 

  • Even if you bring your own modem or router, it must be compatible with our network. See our approved modems list below for details.
  • At initial setup of your service, a Midco Business technician will install any Midco-provided modem or equipment you bring yourself.  
  • Beyond installation, we are not able to provide technical support for third-party equipment that’s not provided by Midco. 
  • If you have or are considering using a router, review our router information

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