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Call Search

Calls

The Softphone app allows you to make and answer calls on your Android device, just as you do already. An added benefit is your calls will be tracked in your online CommPortal.

 

To place a call

  1. Select Phone from the menu at the bottom of the screen, tap the keypad icon at the bottom right corner of the screen.
  2. Enter the number.
  3. Press the green Call button.

To answer a call

When you receive an incoming call, slide the green Call button to answer the call.

To end an active call

Press the red End Call button to hang up.

To place an active call on hold and make a new call

  1. Press Add Call while on an active call. Your active call will be put on hold.
  2. Select a number using the Dialer, Contacts or Call History tab.

To reject a call

When you receive an incoming call, slide the red End Call button to ignore the call.

To view a recent call

  1. From the Phone menu, select Call History tab.
  2. Scroll, and select the appropriate call record to view call details.

To dial the last number you called

  1. From the Phone menu select Keypad icon.
  2. Press the green Call button, which will display the last number you dialed.
  3. Click the green Call button again to make the call.

To place a conference call

  1. While you’re on an active call, press Add/Transfer to place your current call on hold.
  2. Select a number using the Dialer, Contacts or Call History tab.
  3. Press Merge.
  4. Repeat these steps if you’d like to add more conference members.
  5. To disconnect and end the conference call, press the red End Call button.

To place a video call

  1. While you’re on an active call, press More, then Video. Wait a few seconds and your call will show a video feed of your call recipient.
    • Note: Video will only work if your call recipient also has Midco Softphone and if your device has a front-facing camera.
  2. To disconnect your video call, press the red End Call button.

To transfer a call

  1. While you’re on an active call, press Add/Transfer to place the current call on hold.
  2. Select a number using the Dialer, Contacts, or Call History tab.
  3. Press Merge to complete the transfer between the other parties, then hang up your own line.
See All Softphone Tutorials

Video tutorials are available for some of the most common features on the Softphone app. Check them all out in our tutorial playlist.

VIEW TUTORIALS