Protection from Unwanted Callers

Midco is implementing a robust robocalling solution that uses a combination of advanced analytics, overwriting of a caller ID name and STIR/SHAKEN technology to evaluate inbound/outbound calls – and compare data with other phone carriers. While the robocall mitigation technologies cannot stop all spam calls entirely, it can help you avoid bad calls and only answer good ones.

Currently, this technology has only been implemented in the U.S. and Canada.

It’s unlikely that this is a Midco-related issue and is instead caused by the call recipient’s phone company. As more phone carriers implement STIR/SHAKEN protocols continue to work together, we will collectively verify customer phone numbers. We recommend that you ask the person you were trying to call to contact their phone carrier – to see if they can add you to their safe caller list.

The National Do Not Call Registry gives you a choice about whether to receive telemarketing calls. Both landline and cellular phones can be registered for free.

Most telemarketers should not call your number once if it has been on the registry for 31 days. If you receive a telemarketing call after this time period, you can submit a complaint with the Federal Trade Commission (FTC) at www.donotcall.gov.

You can register your phone number(s) in one of two ways:

• Visit the FTC registry website at donotcall.gov, and choose the option for registering your phone.
• Call 1.888.382.1222 from the phone number you want registered and follow the prompts.