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Installation Information

While the installation timeline will vary based on your property’s location, here’s what you can expect before, during and after your Community Wi-Fi 360 installation.

Step 1: Information Gathering

We’ll need building plans, unit and common area information, along with any other pertinent details about your property – such as unit numbering conventions – to scope out our inventory and installation process. To get started, we'll ask a few questions that will help us understand the full scope of the installation:

  1. When will you want your Community Wi-Fi 360 services installed?
  2. When will it need to be available to use?
  3. Please provide the building plans, number of units, naming scheme and/or any other unit information. (For example, units on floor 1 are 100-112, floor 2 are 200-212, etc.)
  4. Who do we contact to discuss a wiring needs assessment?
  5. What would you like your SSID (Wi-Fi Name) to be?
  6. We will need a full day or two to install the new system. We’ll need access to each unit so we can complete the installation as efficiently as possible. How will you facilitate informing any existing tenants and providing unit access to Midco field technicians?

Step 2: Installation

After we’ve received the information we need in Step 1 and have the project fully scoped out, we’ll work with you to set up an installation date. Most of our Community Wi-Fi 360 installs take between one to two days, depending on the number of units in your property. We’ll need access to each unit the day we install services.

Step 3: Implementation and Ongoing Support

Once the installation is complete, we’ll start powering your internet! As part of your implementation, you also have access to resident support and marketing materials.

Moving forward, if you do run into issues, contact our business solutions support experts for questions and assistance at 1.800.888.1300. Your residents can contact us using a separate line at 1.800.571.5463.

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