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Admin Portal Support

Use the instructions below to login and manage your resident’s connection – or download your quick start guide.

Remember, if you, your guests or residents need quick access to a network, your property comes with free, public Wi-Fi – look for Midco Guest Wi-Fi on your network list.

Login

  1. Go to the Midco Community Wi-Fi 360 admin portal, which is available online at MidcoPropertyWiFi.com/Admin.
  2. On the login screen, enter your username (email) and password. Your initial password is provided by Midco.
  3. Check the reCAPTCHA box to confirm that you are not a robot.
  4. Click Login.
  5. After you’ve logged in, change your password to one that’s unique to you. For your security, we recommend using the following parameters:
    • Your new password should be 10-15 characters in length, include one number, one letter and one special character.
    • Passwords should not have the same number or digit repeated three times in a row.
    • Passwords should not be a numeric sequence, such as 0123456789.
    • Passwords should not contain, or match part of, a telephone number associated with this account.

To change your portal password

  1. Using the left menu, navigate to your Profile.
  2. Type in a new password in the Password field.
  3. Click Update Profile to save your changes.

To update your profile information

  1. Using the left menu, navigate to your Profile. From there, use the appropriate fields to update your:
    • Name
    • Business Phone Number
    • Cell/Mobile Number
  2. Click Update Profile to save your changes.
    • To update your username/email, contact Midco at 1.800.888.1300.

To manually create a single voucher

  1. Click Unit List in the left menu.
  2. Enter a unit number in the search bar or scroll to find it in the table.
  3. Once the unit information appears, click the green ticket button in the Voucher column.
  4. Fill in remaining information for the voucher and verify the valid from date.
    • The valid from date is the resident’s move in date. When the new resident uses their voucher, it will disable any previous resident devices.
  5. Click Create Voucher(s). The new resident will automatically receive their voucher information via text and/or email depending on their preferences.

To create multiple vouchers at once

  1. Click Create Vouchers in the left menu.
  2. Use the Property dropdown to select one from the list.
  3. Under Create Multiple Vouchers, click Download CSV Template File.
    • The CSV Template File is a dynamically created file with information automatically filled in for each property unit that exists in your portal system. You should delete any rows that don’t need a voucher created for the unit.
  4. Open the CSV file from your downloads and update it.
    • Fill in the resident information in columns A through C.
    • If needed, change communication preferences in columns D and E.
    • Do not edit columns F, G or I or delete any columns.
    • If needed, change the valid from date (move-in date) of the resident in column H.
  5. Save the CSV.
  6. Return to your portal and click Browse. Navigate to the file you saved, select it and click Open. Your file name will appear in the box.
  7. Click Import Voucher(s). The new residents will automatically receive their voucher information via text and/or email depending on their communication preferences.
    • If your file fails to upload, double check your data. Check that your emails are formatted correctly, and all residents must have first and last names.

To resend a resident voucher code

  1. Using the left menu, navigate to Voucher List.
  2. Select voucher(s) from the table.
  3. Click the Mass SMS/Email Selected tab and click Yes to confirm when the message appears. The resident(s) will automatically receive their voucher information via text and/or email depending on their communication preferences.

To print a resident voucher code

  1. Using the left menu, navigate to Voucher List.
  2. Select voucher(s) from the table.
  3. Click the Print Selected Vouchers tab and click Print to confirm when the message appears.
  4. Click Print again in your browser print window.

To delete a voucher code

  1. Using the left menu, navigate to Voucher List.
  2. Select voucher(s) from the table.
  3. Click Delete Selected and click Yes to confirm when the message appears.

To add a device for a resident

  1. Using the left menu, navigate to User List.
  2. Click Edit beside the appropriate user.
  3. In the Add User Device section, fill in the information about the user’s device:
    1. MAC Address: This is the media access control (MAC) or Wi-Fi address of the device. It is an alphanumeric ID in this format: A1:B3:E5:19:6F:BB.
    2. Device Name: Enter the nickname they’d like to use for their device.
    3. Device Description (Optional): Provide an additional device description.
  4. Click Add Device. The resident’s device will now appear in their portal – where they can edit and manage preferences. In order to use their device, the resident will also need to connect to the property Wi-Fi network.
    • If their device does not connect, try turning it off, waiting a few minutes and turning it back on again. If they continue to have issues connecting devices, residents can contact Midco at 1.800.571.5463.

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