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Internet Speed

How to test internet speeds

Internet speeds vary based on your equipment, its location or age, and whether you’re using a wired or wireless connection. Running an internet speed test on your devices can help you understand how each is performing individually. The test determines the speed of your internet on our network; however, we cannot guarantee speeds outside the Midco network connection or speeds over a wireless connection.

Take the Internet Speed Test.

What do the results of the speed test mean?

Packets and Packet Loss

A packet is an individual piece of information transmitted over a network. Each packet contains data and delivery information. Packets are combined at their destination to display websites and relay audio conversations in telephone calls.

Packet loss occurs when packets leave their source but do not arrive at their destination. The transmitting system is then asked to resend the missing packet(s). The cause of packet loss could be a poor signal to a cable modem or other interference on the network connection.

What action can I take? Check for any obvious coaxial cable damage, and confirm tight coaxial cable connections.

Jitter

Measured in milliseconds, jitter is the variation in latency (or travel time) for information passing through a network. Jitter can be caused by poor signal to a cable modem and other interference on the network connection.

What action can I take? Check for any obvious coaxial cable damage, and confirm tight coaxial cable connections.

Latency

Measured in milliseconds, latency is the time it takes a packet of information to travel from its source to its destination. High latency can be caused by a number of factors, such as distance from servers, slow network routers, heavy traffic, a poor signal to a cable modem and other interference on the network connection.

What action can I take? Check for any obvious coaxial cable damage, and confirm tight coaxial cable connections.

Firewall Check

The firewall check examines UDP (user datagram protocol) and TCP (transmission control protocol) connections. Many online services, including websites, streaming applications and voice over IP (VoIP), use these methods.

  • In the outgoing test (To Server), UDP and TCP (transmission control protocol) should appear as Open, indicating you have outgoing access.
  • For the incoming test (To Client), UDP and TCP should appear as Closed on most connections, indicating you are secure from incoming data requests you have not requested.

What action can I take? If your incoming To Client test displays as Open, you may want to confirm proper configuration of your firewall software or hardware.

How to improve internet speeds

  1. Perform a speed test on your internet connection. This test determines the speed of your internet on our network; however, we cannot guarantee speeds outside the Midco network connection or over a wireless connection.

    • If your speeds are at or near your current Midco Business internet service, you may be experiencing issues related to another network, Internet traffic or other external causes.
    • If your speeds are not at or near your package levels, follow the next steps.

  2. Unplug the power cable to your cable modem for 10-15 seconds and then plug it in again. If you have a router, firewall or switch connected to the modem, it may be necessary to restart that device after the cable modem is online again.
  3. Perform a speed test on your internet connection again.

    • If your speeds are at or near your current Midco Business internet service, no further troubleshooting is necessary.
    • If your speeds are not at or near your package, follow the next steps.

  4. Use an Ethernet cable to directly connect a device to your cable modem. It’s always best to bypass any extra equipment when testing your connection because some third-party equipment, such as routers and other devices, may have settings that slow your overall internet speeds.

    Important: To achieve Xstream 100 and Xstream 200 package speeds, gigabit Ethernet equipment (10/100/1000) – such as a network card or router – is necessary. If your device is not able to receive gigabit Ethernet, speeds over 100 Mbps are not attainable due to hardware limitations.

    • If possible, turn off or disable the wireless on your computer(s). Note that many laptops have a wireless on/off switch or button on the keyboard.
    • If wireless access cannot be disabled on your laptop, power off the wireless router or access point.

  5. Perform a speed test on your internet connection again.

    • If your speeds without wireless are at or near your current Midco Business internet service, we recommend you consult with the manufacturer of the wireless equipment you previously had directly connected to the modem.
    • If your speeds are not at or near your package, follow the next steps.

  6. If possible, try all previous steps with another device. If you only have one device available, please contact Midco to request an on-site visit from a Midco technician.

    If your speeds are acceptable on one device but not another device, there may be an issue with a device’s networking equipment, rather than an overall internet speed issue. We recommend you consult with the manufacturer of the device that did not work properly.

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