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Special Days

Special Days are exceptions to your normal weekly schedule. You may want to handle incoming calls in a different way when you’re on vacation or a business trips.

To set up special days

  1. On the Home dashboard under Phone Status, click Special Days.
  2. Add the special days you’d like:
    • To add recognized holidays, click Add Public Holidays, and select which holidays list(s) you’d like to add. Click OK.
    • To add your own days, simply click a date on the calendar to make it a special day. To remove a special day, click that date again. You can also click and draft to change several days at once.
  3. Click Apply to save your changes and complete the special days setup.
  4. Go to the Summary tab to choose which incoming call rules apply during the special days you have defined.

To apply weekly schedule and special days rules to your incoming calls

  1. On the Home dashboard under Phone Status, click Summary.
  2. Under “When I receive a call,” select Handle depending on time or day. (If you have not set up a weekly schedule yet, a link will display. Click the link to set this on the Weekly Schedule tab.)
    • Select which rules (Normal, Reject Calls or Screen Calls) you’d like to apply during your specified time periods (Lunch, Weekend, Working Hours) and all other times.
    • Select which rules (Normal, Reject Calls or Screen Calls) you’d like to apply during your Special Days. If you have not set up these days yet, click the Special Days link to go to the Special Days tab. Refer to the Special Days section on page 23 for details.
  3. Click Apply to save your changes.