Speed Test Issues

The Ethernet connection between the gateway pod and the modem/router should always be checked first if the speed test result is slower than 100 Mbps when the expected speed test download speed is greater than 125 Mbps. 

1. Make sure the Ethernet connection on the gateway pod is secure and run a speed test in the app to get a baseline. If securing the connection fixes the issue, you can stop here. 
2. If the gateway pod is plugged into a router, combination modem-router or network switch, change the ports being used for the pod and run the speed test from the app. If the results have improved and now match your expected speed, there may be an issue with your router, the gateway pod or the switch. 
3. Swap the Ethernet port being used on the pod. Then, perform the speed test again in the app. If the results have improved, the port on the pod may have an issue. Contact Midco support for next steps.  
4. There may be an issue with the Ethernet cable itself. Swap the Ethernet cable with a known working cable and run the speed test again. 

If the results do not improve, the issue is not the Ethernet connection. You should continue troubleshooting based on your network setup. 

1. Power cycle your modem for 30 seconds while keeping the gateway pod attached via Ethernet. Run the speed test in the app once again to get a baseline. If this result is fine, the issue may have been a temporary slowdown of your internet connection. 
2. Unplug the pod from the modem or ONT and plug in a laptop or computer via Ethernet. You will need to power cycle the modem again. Wait until the internet has come online. 
   • Open a web browser and run a speed test at Midco.com/SpeedTest. 
   • Compare this to the results on the app, which should be very similar. 
   • If the test results are still poor, the issue may be with the modem, your internet connection or wiring to the ONT. Contact Midco support for assistance. 

1. Disconnect all other Ethernet-connected devices from the router.   
2. Run a speed test in the app once again to get a baseline. If this result matches your expected speeds, the issue may be that the device(s) previously connected to the router were using bandwidth during the automated speed test performed by Midco Business Wi-Fi Pro.  
3. Disconnect the router and plug the pod directly into the modem or ONT. The modem will need to be power cycled.  
4. Run a speed test in the app. If the results are good, the issue may be with the router. 
5. If the results are still poor, the issue may be with your modem or internet connection. Contact Midco support for assistance. 

1. Disconnect all other Ethernet-connected devices from the combination modem-router.   
2. Run the speed test in the app to get a baseline. If this result is fine and matches your expected speeds, the issue may be that the device(s) previously connected directly to the combination modem-router were using bandwidth during the automated speed test.  
3. Plug in a laptop or another computer to the router via Ethernet.  
   • Open a web browser and run a speed test at Midco.com/SpeedTest. 
   • Compare this to the results on the app, which should be very similar. 
   • If the test results are still poor, the issue may be with the combination modem-router or your internet connection. Contact Midco support for assistance. 

QoS settings: If you have QoS enabled, make sure that all pods or their ports are set to the highest priority. This will ensure that devices are properly prioritized, too.

Firmware: Firmware on routers needs to be updated on a regular basis. Check with the manufacturer or Midco support for updates. 

Security, other settings or defective equipment: Check with the manufacturer or Midco support to see if there are any other settings that could potentially slow down your pods or to confirm if the unit is no longer working properly.