Managing Pods

1. Navigate to the Settings page. 
2. Tap the ⋮ icon beside the pod you want to rename. 
3. Enter your new pod name and tap Save. 

Though this option is available in the app, it is recommended that you contact Midco Support to add pods. 

1. Navigate to the Settings page.  
2. Scroll down and select Pods. 
3. From the Pod section, tap on Set up new pods.  
4. While the app shows that it is "Looking for pods...", plug in the other pod(s) or wait for them to connect if you already have them plugged in.  
5. When the new pod is added, tap All done. 

You can now see the new pod added in the Topology view of the app. 

Though this option is available in the app, it is recommended that you contact Midco Support to delete pods.

1. Navigate to the Settings page. 
   • You can also go directly to the individual pod's menu by clicking it from the Topology view.
2. Scroll down and select Pods. 
3. Tap on the ⋮ icon beside the name of the pod you wish to remove.
4. Select Delete Pod... and then Delete Pod to confirm.

Note: You can add the pod back to your account later or to another Midco Business Wi-Fi Pro account after it has been deleted.

We recomend disabling the Ethernet ports for LAN connections if the pod is physically accessible to guests or employees. Why? Because Ethernet-connected devices are always connected to the Secure Zone.

1. Tap the ⋮ icon beside the pod you want to enable or disable.
2. Move the toogle.
3. Select Disable or Enable.

For more information on connecting devices to the Ethernet port, explore our hardwiring pods support page.

We recommend that you keep your pods inside and away from rain or moisture. If you want to improve Wi-Fi coverage in your outdoor space, we suggest that you place a pod just inside your door. 

Avoid placing pods in areas where it is difficult to supervise since any device that is plugged into an Ethernet port will be connected to the Secure zone.

When it comes to getting the best performance out of your Midco Business Wi-Fi Pro network, pod placement is everything! While every business has a unique size, shape and Wi-Fi environment, follow our guidelines to maximize your speeds. 

We recommend starting with at least one pod for small businesses of 1,000 square feet or less, with an additional pod for every additional 500 square feet of space.

• Place one piece of hardware for every two rooms.
• Spread pods evenly throughout your workspace to maximize performance.
• If your office occupies multiple levels or has several separate, enclosed offices, consider additional coverage.
• Place pods about 30 to 40 feet apart through walls and 60 to 80 feet apart for large open spaces.
• Position pods in central locations along the interior walls of your business to ensure a strong backhaul connection between each other.

Our system measures the performance between each pod and creates the best pod-to-pod connections for you.

You can view the connection health of a pod at any time on the Midco Business Wi-Fi Pro app. If an issue arises with the connection health of one of your pods, the app will notify you. 

Color	LED State	Event	Explanation
Blue	Solid light, then slow pulsing	Plugged in and looking to connect to the cloud	When initially plugging any pod into an outlet, the light should always turn solid for a moment. Then, the LED will slowly pulse while it is trying to connect to the cloud.Once connected to the cloud, the LED will turn off. If there is no light at all when first plugging in the pod, check your outlet with another appliance or device to ensure it has power. If the outlet is working for other devices, there may be something wrong with the pod. Contact Midco support for assistance. This includes if you notice this behavior happening intermittently.
No LED	Off	N/A	There is no problem. The pod is connected, and the internet is working.
Green	Quick, repeating double blinking	Waiting for optimization to finish	You can see the “Optimizing your network” message in the app as well. Optimization usually takes two to three minutes, depending on how many pods are connected. Optimizations can be triggered by a change in your environment, such as high levels of interference, but will also happen overnight and immediately after initial setup.
	Quick double blinking	During pod naming or renaming	This will last for the duration of the naming process.
	Dim to bright slow, continuous pulsing/breathing	Connecting with the cloud	It could mean:  Everything is normal. This occurs after being powered on. The pod will pulse when trying to find a connection to the cloud and then the LED will turn off after it is connected. The pod is not added to your Midco Business Wi-Fi Pro network. The pod will continue to pulse indefinitely if it has not been added to the network.  One Wi-Fi-connected pod is already added to your network. The pod is too far away from other pods and needs to be moved closer.     The pod is already added to your network and all pods are in the same state. Do not unplug pods. Check the app to see if your pod is connected. You can also confirm there is internet connectivity at the modem or router level and ensure the pod near your router or modem has not been disconnected from the WAN.
	Dim to bright to dim pulsing cycle	Claimed by another account	Contact Midco for support.
Red	Continuous rapid blinking	Onboarding software issue or fan failure	Contact Midco for support.
	Solid or fast blinking	Fan failure	Contact Midco for support.
White	Dim to bright to dim pulsing cycle	Internet down or lost cloud connection	Contact Midco for support.  You can also confirm there is internet connectivity at the modem or router level or follow our instructions for checking your internet connection.  Next, check the pod near your router or modem has not been disconnected from the WAN.

If a pod displays Poor health, and you are noticing an impact on network performance, you can take a few steps to improve its health.