Guest Access Support

The captive Guest Portal only takes a few minutes to set up, provided you already have a few assets readily available. Here's what you'll need before starting:

• An image or your business logo 
  • Less than 1 MB size 
  • Less than 100KB and 400x200 to 400x400 pixel size recommended for .png images 
  • .gifs, .png and .jpg images permitted 
• A text file of the terms and conditions for your guest access 
• The Midco Business Wi-Fi Pro app 
• Optional: Company website  
• Optional: HTML color codes for your test and background.

1. Navigate to the Settings page.   
2. Tap on the Guest Wi-Fi.  
3. Enter the Guest Wi-Fi name, enable Guest access and set a Guest speed limit. 
4. Tap on Set up guest login portal.   
5. Tap on Business info.   
6. Under Logo, use the Upload button to upload an image from your phone. If you have a company website, you can use the Scan website URL option to automatically search your website for an appropriate photo. Then, use the slider to resize the image.  
7. Tap on the fields to enter your Business name and Footer text.  
8. Open the file with your Terms & Conditions copy and paste it into the Terms & Conditions field.  
9. Scroll up and tap on the < button. Do not tap on the Done button in your browser bar. This will close the browser without saving your changes.  
10. Tap on Login options and choose the methods you want to be used by your guest(s) when logging into the guest network:  
    • Enable Free Wi-Fi: Allows guests to log in without providing any information.  
    • Email: Requires the guest to provide an email address.  
    • Connect with Facebook: Requires the customer to login using Facebook Connect.  
11. Tap on Advanced to change your text color, background color and set a redirect URL.  
12. When finished with these options, tap on the < button.  
13. Use the Preview button to give your guest portal a try. If satisfied with your selections, tap on the Publish button to activate the Guest portal, or use the < button to continue making changes. 

When setting up the Guest Portal, a new window in your device's default browser should open so you can complete setup. If you are getting a blank screen, go to your browser's settings and clear all the browser data. 

There are a few possible reasons why an image is not being accepted when creating your Guest Wi-Fi portal.

1. The file may be too large: 
   • Make sure the file you are using is less than 1MB in size. 
   • .png images recommended at less than 100KB and 400x200-400x400 pixels in size.
2. The file type is not compatible. The following file types are acceptable: .gif, .jpeg, .png and .x-png.

Check if there is a double extension in the filename (e.g., ImageName.jpg.jpg).

You can limit the internet speed available for people on the Guest network. That way they do not impact the internet bandwidth available for your critical business applications or your employees.

1. Navigate to the Settings page. 
2. Tap on the > icon next to the Guest Wi-Fi.
3. Tap on Limit internet usage.
4. Choose the percentage you wish to allocate for all your guests.
5. Confirm your choice by pressing OK.

Guests are allocated a percentage of the average internet speed measured during the last three system’s speed tests.

The first time someone requests to connect to your network, the guest must: 

1. Accept the Terms and Conditions.
   
   • If they do not accept, the process ends. 
2. Choose their email marketing preference. 
   
   • Yes: The user continues to the login options configured. 
   • No: The user is prompted to Connect to Free WiFi. 
3. Log in using the available method. 
4. They are then redirected based on options configured.

When a guest registers on your Guest Portal, their authentication lasts for 24 hours. They do not have a session time limit. If the guest's device remembers the network, it will automatically reconnect within this 24-hour period. After 24 hours have passed, the person will need to register to the Guest Wi-Fi using the Guest Portal again. 

A Guests per hour bar graph showing how many guests have connected to your Guest network within the last 24 hours is available on the Home screen and Guest zone.

• Blue bars: Repeat guests
• Yellow bars: New guests

The device’s MAC address is used to recognize a device type. If the random MAC feature is used, some device will show as a new device the second time and may not be typed.

Guests do not have access to any devices on the local network. This means that you cannot share your printer with guests. 

You can limit the speed of your guests' internet connection to a percentage of your total internet speed to ensure you have enough bandwidth left over for your employees and other business needs. The percentage of bandwidth available to guests is based on a percentage of the average of the last three automatic speed tests run by Midco Business Wi-Fi Pro. 

No. The Guest network is segmented from the rest of your network to ensure your sensitive network is protected. Guests only have a connection to the internet and are not able to connect to any local devices connected to your Midco Business Wi-Fi Pro network.

Yes. From the Guest zone, you can view all sorts of analytics about your guests including: 

• Total number of guests 
• Whether guests are new or repeat customers 
• Average data usage and session length 
• Device type and popularity 
• Most popular apps used by the guest 
• Data usage and online activity by application category

 

Yes. When connecting to the Guest Portal for the first time, each guest will be asked to join your email list.

Choosing yes:

• Saves the user’s email or the Facebook account name and email.
• Information saved in the last 30 days can be downloaded as a CSV through the WorkPass Web App for use in marketing or promotional emails.

Choosing no:

• The guest’s email is not saved.
• The user is prompted to Connect to Free WiFi.

 

With the Historical data feature, you can pull guest data from the last 30 days to help build your email list. The Historical data feature provides the email addresses, names (Facebook only) and device types for guests that have opted into marketing email during the last 30 days. This information can be downloaded as a CSV from the WorkPass Web App. 

• The Download historical data button on the mobile app opens the WorkPass Web App in a new browser window. 
• The name of the guest will only appear in the CSV if the user has logged in using Facebook Connect. 
• Even when Facebook has been enabled, if email is not configured as a login option, you will be prompted to enable email when you attempt to download Historical data from the Web App.
• An email is also sent to the account owner with a link to download the data.

Information saved in the last 30 days can be downloaded as a CSV through the WorkPass Web App for use in marketing or promotional emails. 

 

The Guest list found on the Home and Guest zone screens shows all current and recent guests who have connected to your guest network in the last 24 hours. The most recent connected devices are shown. To see the full device list, tap the View all option. 

• There is an option to Download historical data. On the mobile app, selecting the Download on the web button opens the web app in a new browser window. 
• The Popular devices list displays the total number of devices and how much data have been consumed based on device type from the last 24 hours.