Some software, programs and applications on your device can impact that device’s speeds. Virus protection, firewall and other programs that run all the time can reduce speeds during testing.
Action to Take: Disable individual programs and perform additional speed tests in order to identify any programs that may reduce your speeds. On your mobile device, make sure the program is closed and not running in the background.
If speed tests improve when a specific program is disabled, contact that software manufacturer for support. They may be able to configure the program to have less impact on your speeds. Note: While firewall and virus protection tools may reduce speeds, we highly recommend having installing these on your device to keep it secure.