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Check Your Connection

Check Your Connection

Your internet’s speed and performance can be impacted if networking and other cables aren’t properly connected to your optical network unit (ONU), wireless gateway or third-party router. Here are some troubleshooting tips:

  • Make sure the cable and network cords are clean and tightly connected. Ethernet (or network) cables should click into place tightly at the back of the ONU, wireless gateway and/or router – and on your computer or other device.
  • Check each connection one at a time to make sure each one is connected properly. (Don’t unplug them all at once – so you don’t have to try to remember where each cable is supposed to connect.)
  • Confirm that no cables are damaged or have tight bends in them. If any something is damaged, it should be replaced.
    • If you have a Midco-provided wireless gateway, contact us, or visit one of our Customer Experience Centers.
    • Or you can purchase network and cables locally at any electronics retailer.

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