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Routers

Do I need a router for my business?

While a router is not required to use Business internet services from Midco, some businesses may elect to use a router for additional security, greater oversight of user access and other business IT reasons. Midco does not supply or support routers. Please direct any other router questions to your business’ IT specialist or team, or your router manufacturer.

Can I purchase my own router?

Midco does not require, supply or support routers that you may choose to implement at your business. You must purchase a third-party router.

An approved cable modem from Midco is always required for our Business Internet packages. Based on our extensive experience providing internet service to our business customers, we have seen that certain Midco-provided modems work better with certain router models.

If you have questions about a router model, we recommend that you contact us before you make a purchase. Please direct any other router questions to your business’ IT specialist or team, or your router manufacturer.

Can I use my existing router?

Your existing router may work well with your Midco-provided cable modem and may be able to support the speeds you’re expecting with your Business internet package. However, we recommend that you contact us to confirm. Please direct any other router questions to your business’ IT specialist or team, or your router manufacturer.

Why do I need to replace my router?

An aging router may not be able to support the speeds you’re expecting with your Business internet package. Also, based on our extensive experience, we’ve seen that certain router models perform better with specific Midco-provided modems. Please direct any other router questions to your business’ IT specialist or team, or your router manufacturer.

How to reboot your router

If you have a separate router, you may need to restart that equipment when trying to resolve connectivity issues. The following provides typical steps to reboot a router; however, any questions or specifics should be directed to the router’s user manual or manufacturer.

  1. Unplug power cable from the back of the router.
  2. After 30 seconds, plug in the router.
  3. Once power is restored, wait five minutes for the router to come back online. Test the connection again by attempting to access a public website, such as Midco.com/Business.

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