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Reboot Equipment

Having trouble with your internet connection? The first thing you can do is manually reset your optical network unit (ONU) and wireless gateway or router. 

IMPORTANT: If you reboot your ONU, it will reboot all equipment and devices connected to it – including your equipment for Midco internet and phone services. As a business, we recommend you avoid reboots during busy times of day if possible.

Reboot Equipment

To reset your ONU, wireless gateway and/or router: 

  1. Unplug the small, black power cord from the ONU and your wireless gateway or third-party router. Check the front to ensure that all lights have turned off.
  2. After 30 seconds, plug the power cord back in to the ONU.
    • One power is restored, wait up to five minutes for the ONU or router to come back online. Wait for the lights to be fully lit (not blinking).
  3. After the ONU is back online, plug the power cord back into the wireless gateway or router.
  4. Test the connection by accessing a public website like