Midco Customer Commitment
A trusted connection. A trusted partner.
Feel even more confident in your connection with the Midco Customer Commitment.
Take your connection further.
You need a strong connection and a partner committed to your needs. The Midco Customer Commitment is our promise to deliver proven reliability, dedicated support and the best experience possible.
99.999% Network Reliability
Trust our proven core network reliability.Easy Installation and Setup
Let our tech experts handle it all.
First-Time Right Professionals
Rely on our team to answer your questions.
No Data
Caps
Take advantage of our no-limit internet.
The network that delivers for you.
99.999% Network Reliability
Put our proven reliability in your pocket. Midco is proud to offer greater than 99.999% average fiber network uptime.1 This gives you – and your whole team – the power to get the job done.
No Data Caps
We’re not holding you – or your data – back. Enjoy your work life with no limits on your connection. You can email, make video calls and upload all you want without worrying about data throttling.
Service-Impacting Event Communication
We watch our network 24/7. If an outage occurs in your locations, we’ll notify you immediately in the Midco Business Wi-Fi Pro app, with a follow-up within 15 minutes. If we’re doing work in your area that could impact your services, we’ll also alert you a least two days beforehand.2
Trust the Midco team.
Easy Installation and Setup
Leave the work to us. Our expert team will install and set up your customized services for you, allowing you and your team to focus on running your business.3
First-Time Right Professionals
Our service and maintenance technicians are first-time right certified, meaning your services are installed or repaired right the first time.
Same-Day
Help
Our technicians are ready for same-day repairs seven days a week.4 Whether it’s a phone call or an on-site visit, we’re here to help you get back online.
Local
Service
We love where we live. We’re proud to have customer support and service technician team members all based in our Midwest footprint. That means when you call Midco, you could be talking to your neighbor.
Making life easier.
No Hidden Fees
See exactly what your money gets you with Midco’s true pricing structure. We break it down on your statement each month so there are no surprises, and you stay on budget.
Contract Buyouts
Shake off contracts holding you back from the future of technology. Our team of experts can work with you to end contracts with your previous provider.5
No Contracts
Business can be unpredictable. Talk to one of our account executives to see if a month-to-month plan is right for you.6
Flexible Appointments
Whether you’re installing services the first time or need a service visit, you can choose a precise 15-minute timeslot to fit seamlessly into your busy work schedule
Our Construction Promise
We work with your community officials to understand all rights-of-way and easements. We'll properly locate all utilities, communicate with property owners before any construction begins, and restore the property to its original state to the best of our ability.
Hear from your neighbors.
Putting the Customer Experience First in Detroit Lakes
When Lakes Computers needed a tech partner to support their unique needs in Detroit Lakes, MN, they found the perfect fit with Midco.
Reaching New Heights of Connection
After struggling to connect in a new building, Alpha Roofing in Lawrence, KS, turned to Midco to bring more reliable internet to their business. Now they enjoy the power of a Midco Fiber Network that keeps their team moving.
Planting a Dream in Lawrence, KS
When the Irvines were looking to grow a new business, they had to start from scratch. After satellite internet let them down, they turned to Midco to keep up with customer demand.
Delivering the best experience possible.
If you’re ready to feel more secure in your services, reach out and discover more about Midco today. We’re ready to customize a plan that fits your needs, your budget and your business goals. Let’s go!
2 Eligible customers must turn on app notifications, opt into text and email communication preferences and have a registered My Account to receive all communications.
3 Professional installation required for business services.
4 Same-day repair may be impacted by location, weather, serviceability and other extenuating circumstances. All no-service repairs will be handled within 24 hours.
5 Contract buyouts will be evaluated on an individual basis.
6 Contracts may be required for certain service