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Frequently Asked Questions

Who needs to be present during installation?

We ask that you or someone on your staff with full building access be available throughout the installation process in case we have issues with a unit or installation. Current tenants do not need to be present. 

How long will installation take?

Once the technician arrives, it should take 30-40 minutes to install a cable modem in each unit, as long as the installation space is easily accessible. Depending on the size of your property, it may take Midco a few days to get all units installed and ready for service.

What's the Midco Managed Internet support phone number?

Residents can call 1.800.571.5463 to chat with a support team member anytime. 

How do I upgrade my property's services?

Property owners or managers can call 1.800.571.5463 to receive upgrade options at any time. Often, we can upgrade speeds without needing a visit from a technician.  

How do I renew my Midco services?

Property owners will be sent a renewal letter 180 days prior to the end of your agreement, or you can call us anytime with questions about your length of contract or renewal options.