iOS Device

Midco Softphone App

1. Click the button above – or go the App Store on your phone, search for Midco and locate the Midco Softphone app.
   
   • Note: Do not go to the Virtual Phone app, as that is not compatible with your Hosted VoIP service.
2. Tap Install to download the app on your device and open the app.
3. Select Allow incoming calls and Allow outgoing calls to ensure that your app functions correctly, and review the Midco Softphone Terms of Use.
4. Press Accept & Continue to finish the installation.

1. Log in to CommPortal. 

• Please use your Midco phone number for this. 
• Your initial password will be provided by your coordinator.  You will be asked to reset your password. 

• Your new password after the initial reset will be the same one for Softphone.   

2. Once logged in, a No Account Email Set will pop up on your first log in. 

• Please fill out your email address and password. Then check the Allow Email Login box. 
• Important: By inputting an email address, you will be able to reset your password on your own. 

3. Navigate to the Midco Softphone app and log in with your new credentials (the same credentials as your Midco Softphone login). 

4. Click Login. 

5. Follow the navigation prompts to learn your way around the app. 

Important: Allowing the app to run in the background ensures all calls will come through when the app is not in active use. Denying the app to run in the background will improve battery life, but calls may not always come through.