Emergency Notifications

CommPortal Admin

The CommPortal allows you to set up email or call notifications to appropriate on- or off-site personnel whenever a 911 call is made from your Hosted VoIP system. This is a requirement of the FCC’s Kari’s Law and we highly recommend that you configure email or call notifications for 911 calls.

  1. Go to the Midco Admin CommPortal.
  2. On the login screen, enter your admin telephone number and password.
  3. Click Login.
  4. Under Misc. Settings, go to Call Notifications.
  5. Click Add New.
  6. Select the Department from the dropdown. If you do not have multiple departments, only one option will be displayed.
  7. Enter a name and email address, or multiple, of the person/people who will be emailed when emergency calls are made within that department.
    • If needed, you can also select the Outdial tab to add a name and phone number, or multiple, of the person/people who will receive an automated call.
  8. Click Save. Repeat for other departments as needed.

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