Direct Dialing

Trunk Lines

Set up direct dialing

  1. Click on Direct Dialing under Your Services.
  2. Pick the line range or search for the direct inward dialing (DID) number you want to forward.
  3. Click on the DID you want to make changes to.
  4. This will pop up a new window. Click Open in a New Window to expand that screen.
  5. Choose the type of forwarding you want to apply.
    • Immediately: Forward all calls to the number you specify.
    • Unavailable: Forward calls if the PBX is unavailable due to a power outage or other issues.
    • Forwarding Destinations: Allows you to configure where your forwarding services route to by name rather than number.
  6. Click Apply.

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