Call Detail Records

1. From the ERS portal main menu, click on Monitoring.
2. Click Call Detail Records. The Call Details Records screen displays.
   • From the Call Detail Records screen, you can retrieve a specific call by searching for it or applying filters.

From the Action column, click on CDR Details icon.

• The Details screen is displayed. The Details screen provides more details regarding the call flow and call routing information. Fields displayed in this screen vary depending on the type of call and the account configuration. Furthermore, the Details screen provides the Info Message field.

There are various reasons as to why a call is routed to the ECRC, including:

• An account is configured to direct calls with a specific address status to the ECRC.
• The call originated from an ERL that does not have PSAP coverage.
• An ERL’s address status dictates that the call should be routed to the ECRC.

The Info Message field provides a brief reason for routing the call to ECRC.

1. Perform a search by entering a query in the Search bar.
2. Click on the Search icon.
   • For instance, you can retrieve a list of all provisioned calls in your account by entering the term “provisioned” in the Search bar and clicking on the Search icon.

1. Under Filter, apply the desired filters to narrow down the CDRs by Call Type, Call Destination, Call Status and Last Updated date.
   • Note: The filter criteria and choices vary based on the ERS screen. For instance, the Call Details Records screen contains Call Type, Call Destination, Call Status and Last Updated filters.
2. Click the Filter button. ERS retrieves all CDR results that match the filter criteria you selected, and the screen updates to reflect the matching results. For instance, you can retrieve the list of all three-way calls by choosing Three Way from the Call Type filter and clicking on the Filter button.
   • After applying filters, you can apply them to display relevant results or save these filters to generate a report.
   • After shortening the list of records, you can export these records into a CSV file by clicking on the Export button. The file is downloaded into the ERS file manager.