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Call Detail Records

When a call is processed by the ERS, a Call Detail Record (CDR) is created. The Call Details Records screen lists all the calls originating from your account including provisioned and unprovisioned calls. All information related to the calls such as your Account Name, Account ID, ERL ID and Subscriber ID are displayed in this screen.

By default, accessing the Call Details Records screen displays all calls made from a specific account as well as all calls underneath it. For example, Call Details Records screen accessed from the Level 1 account includes records from the Level 1 account as well as the Deployment and Sub Accounts contained underneath it.

You can also apply specific filters to narrow down the list of calls displayed. You can save these filters and download the resulting records as a report. Scheduled reporting can also be setup to generate these reports at pre-determined intervals.

Each call detail record also contains a link to its CDR Details screen. This screen contains additional information related to your call. For example, the reason a call was routed to the ECRC as opposed to the PSAP.

To view a call's record and detailed information related to its routing

  1. From the ERS portal main menu, click on Monitoring.
  2. Click Call Detail Records. The Call Details Records screen displays. 
    • From the Call Detail Records screen, you can retrieve a specific call by searching for it or applying filters.

To obtain more details related to a specific call

From the Action column, click on CDR Details icon.

  • The Details screen is displayed. The Details screen provides more details regarding the call flow and call routing information. Fields displayed in this screen vary depending on the type of call and the account configuration. Furthermore, the Details screen provides the Info Message field.

There are various reasons as to why a call is routed to the ECRC, including:

  • An account is configured to direct calls with a specific address status to the ECRC.
  • The call originated from an ERL that does not have PSAP coverage.
  • An ERL’s address status dictates that the call should be routed to the ECRC.

The Info Message field provides a brief reason for routing the call to ECRC.

To search for a specific call

  1. Perform a search by entering a query in the Search bar.
  2. Click on the Search icon.
    • For instance, you can retrieve a list of all provisioned calls in your account by entering the term “provisioned” in the Search bar and clicking on the Search icon.

To filter for a specific call

  1. Under Filter, apply the desired filters to narrow down the CDRs by Call Type, Call Destination, Call Status and Last Updated date.
    • Note: The filter criteria and choices vary based on the ERS screen. For instance, the Call Details Records screen contains Call Type, Call Destination, Call Status and Last Updated filters.
  2. Click the Filter button. ERS retrieves all CDR results that match the filter criteria you selected, and the screen updates to reflect the matching results. For instance, you can retrieve the list of all three-way calls by choosing Three Way from the Call Type filter and clicking on the Filter button.
    • After applying filters, you can apply them to display relevant results or save these filters to generate a report. 
    • After shortening the list of records, you can export these records into a CSV file by clicking on the Export button. The file is downloaded into the ERS file manager.

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