The call trace feature enables customers to trace harassing phone calls after the call is completed.
There is a charge each time you use the call trace feature.
How to trace a harassing phone call
To trace a call:
Immediately after you hang up your touch-tone phone from the harassing call, lift the handset again.
Listen for a dial tone, and then dial *57.
Follow the recorded instructions.
Hang up the phone.
Midco holds information about the harassing call’s origin and can only provide these details to law enforcement agencies who have submitted a subpoena requesting this information. We are unable to release the information directly to customers.
Can I disable call tracing from use on my business phone line?