You are about to leave the Midco Business site.

We’re taking you to our secure payment website where you can view your statements and manage your billing.

Android Device

Visit Google Play to download the Android Softphone app for mobile phones and tablets.

Access Quick Start Guide

To install the app

Midco Softphone App

  1. Click the button above – or go the Google Play Store app on your phone, search for Midco and locate the Midco Softphone app.
  2. Click Install to download the app on your device and open the app.
  3. Select Allow incoming calls and Allow outgoing calls to ensure that your app functions correctly, and review the Midco Softphone Terms of Use.
  4. Press Accept & Continue to finish the installation.

To log in for the first time

  1. Enter your 10-digit number.
  2. Enter your case-sensitive password provided by Midco. This is also the password used for access to the Hosted VoIP CommPortal, the online portal for managing your line.
    • Enable Remember Me to save your login and password on your device.
  3. Press Login. Enter an optional cell number, and press continue.
    • Entering a cell number will allow the app to transfer active calls to your cellular connection if you’re experiencing an unreliable internet connection.
  4. Follow the navigation prompts to learn your way around the app, and press the X when you are finished.
    • Important: Allowing the app to run in the background ensures all calls will come through when the app is not in active use. Denying the app to run in the background will improve battery life, but calls may not always come through.