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Extensions

Easily manage and add business group extension settings.

To allow callers to dial by extension

  1. Under the All Lines section of your CommPortal for business group administrators, click Attendants.
  2. Next to a number, select the Prem AA text link.
  3. On the Premium AA window, click Open Attendant Settings and then the Extensions tab.
  4. Scroll down. Below your list of extensions, click the link for Callers are allowed to dial by extension only after selecting “Dial by Extension” menu option.
    • Select at any time to allow callers to dial by extension.
      • Important: Enabling this feature will mean that callers will not be able to navigate through several menus at once by entering multiple keys.
    • Select only after selecting “Dial by Extension” menu option to allow callers to dial extension only after prompted.

To include or exclude extensions

If you’d like, you can apply rules in which certain numbers can or cannot be dialed via extension. You may want to do this if you do not want callers to dial a conference room or any other extension directly.

  1. Under the All Lines section of your CommPortal for business group administrators, click Attendants.
  2. Next to a number, select the Prem AA text link.
  3. On the Premium AA window, click Open Attendant Settings and then the Extensions tab.
  4. Check the box next to an extension.
  5. Click Include Selected or Exclude Selected.

To add a spoken name for an extension

Callers will hear the name of person assigned to each extension. If someone has already set up their voicemail name, the spoken name will automatically pull this recording.

  1. Under the All Lines section of your CommPortal for business group administrators, click Attendants.
  2. Next to a number, select the Prem AA text link.
  3. On the Premium AA window, click Open Attendant Settings and then the Extensions tab.
  4. Under the Spoken Name column, click record next to the extension.
  5. You have two options to add a spoken name. (For additional details on recording options, see the Recording Controls section on page 11.)
    • Record Spoken Name: Use your computer speakers and microphone to create a spoken name.
      1. Press the record button to start recording your name and press the stop recording button to end recording.
        • Use the microphone control button to adjust your mic volume.
      2. Press the play button to replay to your recorded name.
        • Use the playback volume to adjust your speaker volume.
        • Press Delete Spoken Name to remove the recording.
      3. Click Save when you are satisfied with your recorded message.
    • Upload Spoken Name: Upload a prerecorded file from your computer. Valid audio file formats display on the window.
      1. Click Choose File, and select the file you want to use.
      2. Click Upload and then Save to save your changes.