Music on Hold

1. Under Services, click Music on Hold (Enhanced).
2. Select the Playlist & Tracks tab.
3. Select the New track button.
4. Enter the track name.
5. Click the arrow to open the Upload Track menu.
6. Choose File to upload the track in .wav format. Select the track to upload and then select Upload.
   • The maximum size for an individual track is 2 MB. In each Department or Business Group, you can assign one playlist to play to subscribers. In each playlist, you can upload a total of 20 MB of audio, and you can create a maximum of 50 tracks.
   • A track cannot share a name with any other tracks in the same Business Group. The track name must not start or end with a space and cannot be the word None.
   • Track filenames are limited to 48 characters, with full UTF-8 support. Note that UTF-8 characters use multiple characters and so rapidly erode the allowed character limit. You cannot include forward slashes or commas in track names.
7. Use the Record/Play Track section of this pop-up window to record audio directly, instead of uploading a file.
   • Preview tracks using the play icon.
8. Select Add to save the new track.
   • Select Cancel to abort the changes.

1. Under Services, click Music on Hold.
2. In the new Music on Hold window, click the mappings tab and then Override.
3. Select your music file from the Initial resource dropdown.
4. Use the Action dropdown to select how you’d like your music to play:
• Repeat: Music will start from the beginning and repeat over again.
• Play Once: Music will play once.
• Repeat – Initial interrupted: The music will play and be interrupted at defined intervals, such as to play a “Thank you for holding” message.
• Repeat – Follow-Up interrupted: The initial music will play first. Then the follow-up recording will play and be interrupted at defined intervals, such as to play a “Thank you for holding” message.
5. For the Follow-up resource dropdown, select a secondary music file.
6. For the Start Point dropdown, choose Start if you’d like your music to play from the beginning – or random if you’d like it to play from a random spot in the audio file.
7. Click Save.

After you have added new music on hold, you will need to map it so it plays.

1. Under Services, click Music on Hold.
2. In the new Music on Hold window, click the mappings tab
3. For the Directory number dropdown, select your user number.
4. Select your music file from the Initial resource dropdown.
5. Use the Action dropdown to select how you’d like your music to play:
• Repeat: Music will start from the beginning and repeat over again.
• Play Once: Music will play once.
• Repeat – Initial interrupted: The music will play and be interrupted at defined intervals, such as to play a “Thank you for holding” message.
• Repeat – Follow-Up interrupted: The initial music will play first. Then the follow-up recording will play and be interrupted at defined intervals, such as to play a “Thank you for holding” message.
6. For the Follow-up resource dropdown, select a secondary music file.
7. For the Start Point dropdown, choose Start if you’d like your music to play from the beginning – or random if you’d like it to play from a random spot in the audio file.
8. Click Save.

After you have added new music on hold, you will need to map it so it plays.

1. Under Services, click Music on Hold.
2. In the new Music on Hold window, click the mappings tab
3. For the Directory number dropdown, select the department name.
4. Select your music file from the Initial resource dropdown.
5. Use the Action dropdown to select how you’d like your music to play:
• Repeat: Music will start from the beginning and repeat over again.
• Play Once: Music will play once.
• Repeat – Initial interrupted: The music will play and be interrupted at defined intervals, such as to play a “Thank you for holding” message.
• Repeat – Follow-Up interrupted: The initial music will play first. Then the follow-up recording will play and be interrupted at defined intervals, such as to play a “Thank you for holding” message.
6. For the Follow-up resource dropdown, select a secondary music file.
7. For the Start Point dropdown, choose Start if you’d like your music to play from the beginning – or random if you’d like it to play from a random spot in the audio file.
8. Click Save.