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Music on Hold

To upload new music on hold

  1. Under Services, click Music on Hold.
  2. In the new Music on Hold window, click the resources tab.
  3. Enter an ID and Description. Click Choose File, and select a WAV audio file from your computer.
    • You are allowed up to 50 MB of space for music on hold audio files.
    • For more details on audio files, visit Midco.com/Business/Support. Under Hosted VoIP, choose CommPortal Admin and then Music on Hold.
  4. Click Add to upload. If your file is accepted, it will appear in your Global Media list.

To program default music on hold

  1. Under Services, click Music on Hold.
  2. In the new Music on Hold window, click the mappings tab and then Override.
  3. Select your music file from the Initial resource dropdown.
  4. Use the Action dropdown to select how you’d like your music to play:
    • Repeat: Music will start from the beginning and repeat over again.
    • Play Once: Music will play once.
    • Repeat – Initial interrupted: The music will play and be interrupted at defined intervals, such as to play a “Thank you for holding” message.
    • Repeat – Follow-Up interrupted: The initial music will play first. Then the follow-up recording will play and be interrupted at defined intervals, such as to play a “Thank you for holding” message.
  5. For the Follow-up resource dropdown, select a secondary music file.
  6. For the Start Point dropdown, choose Start if you’d like your music to play from the beginning – or random if you’d like it to play from a random spot in the audio file.
  7. Click Save.

To assign uploaded music on hold to a user

After you have added new music on hold, you will need to map it so it plays.

  1. Under Services, click Music on Hold.
  2. In the new Music on Hold window, click the mappings tab
  3. For the Directory number dropdown, select your user number.
  4. Select your music file from the Initial resource dropdown.
  5. Use the Action dropdown to select how you’d like your music to play:
    • Repeat: Music will start from the beginning and repeat over again.
    • Play Once: Music will play once.
    • Repeat – Initial interrupted: The music will play and be interrupted at defined intervals, such as to play a “Thank you for holding” message.
    • Repeat – Follow-Up interrupted: The initial music will play first. Then the follow-up recording will play and be interrupted at defined intervals, such as to play a “Thank you for holding” message.
  6. For the Follow-up resource dropdown, select a secondary music file.
  7. For the Start Point dropdown, choose Start if you’d like your music to play from the beginning – or random if you’d like it to play from a random spot in the audio file.
  8. Click Save.

To customize a department’s music on hold

After you have added new music on hold, you will need to map it so it plays.

  1. Under Services, click Music on Hold.
  2. In the new Music on Hold window, click the mappings tab
  3. For the Directory number dropdown, select the department name.
  4. Select your music file from the Initial resource dropdown.
  5. Use the Action dropdown to select how you’d like your music to play:
    • Repeat: Music will start from the beginning and repeat over again.
    • Play Once: Music will play once.
    • Repeat – Initial interrupted: The music will play and be interrupted at defined intervals, such as to play a “Thank you for holding” message.
    • Repeat – Follow-Up interrupted: The initial music will play first. Then the follow-up recording will play and be interrupted at defined intervals, such as to play a “Thank you for holding” message.
  6. For the Follow-up resource dropdown, select a secondary music file.
  7. For the Start Point dropdown, choose Start if you’d like your music to play from the beginning – or random if you’d like it to play from a random spot in the audio file.
  8. Click Save.
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