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Case Studies

Connecting Customers Who Care for Our Community

Case Studies

When clients find themselves at Bismarck’s Dakota Children’s Advocacy Center (DCAC), odds are, they’re going through a difficult time. DCAC provides services for children and families after an allegation of abuse or trauma.

“We help them through the system,” explained DCAC Executive Director Paula Condol. “We bring team members together so we're lessening the trauma for the child, but at the same time, building better cases. Then we work with them in that intervention stage and that healing stage to help them have the best possible outcomes.”

Focusing on Clients, Not Connectivity

Condol and her staff are vigilant about creating a comfortable environment for their clients. DCAC’s counseling spaces are decorated with photos of animals nurturing their young, along with cozy couches and chairs. Storage areas are neatly packed with plastic totes of art supplies and bags containing emergency essentials like toiletries, pajamas and socks.

Between providing counseling services, comforting clients at critical moments and working with law enforcement, the last thing the DCAC staff wants to worry about is whether they’re reachable. Having reliable internet and voice services is absolutely essential to daily operations – but there was a time when the prospect of seamless connectivity felt uncertain for Condol. DCAC was formerly part of a larger organization, and when it became an independent entity, there was a very small window of time for her to find a new provider.

“We didn't have time to research places and look around, so I asked around the community and said, ‘Where do we need to go?’ Midco was the place we were directed to,” Condol said.

“I feel like they really care about what we do and they care about the quality and the usability of the services. It's just been very a good partnership.”
“I feel like they really care about what we do and they care about the quality and the usability of the services. It's just been very a good partnership.”

A Positive Partnership

“Our sales rep has just really gone above and beyond. The day that I went to visit with him was a very stressful day, and I left feeling very taken care of and heard and listened to. In addition to that, he has followed up with me on a regular basis.”

Condol explained that her Midco Business sales consultant feels like a true member of their team – so much so that they invited him to their open house.

“We never in a million years expected him to show up and he did. And you know, he continues to reach out to us,” Condol remembered. “I just can't say enough – I'll never forget that day, walking into Midco to set up our services. I mean, I literally cried, because I was so stressed out and said, ‘I don't know what we're going to do.’ And our sales rep just said, ‘It will be fine and we'll take care of you.’”

As a team that’s in the business of providing care in times of crisis, DCAC staff members have extra appreciation for those who support their goals and understand the important work conducted by their organization.

“I would just say that the customer service has been really fantastic – that I feel like they really care about what we do and they care about the quality and the usability of the services. It's just been very a good partnership.”

It’s a partnership that extends beyond basic connectivity. Because the DCAC team knows their services will work, and their dedicated sales consultant is only a call away, they can focus on what’s important to them – helping and healing those who need it most.

A Positive Partnership

“Our sales rep has just really gone above and beyond. The day that I went to visit with him was a very stressful day, and I left feeling very taken care of and heard and listened to. In addition to that, he has followed up with me on a regular basis.”

Condol explained that her Midco Business sales consultant feels like a true member of their team – so much so that they invited him to their open house.

“We never in a million years expected him to show up and he did. And you know, he continues to reach out to us,” Condol remembered. “I just can't say enough – I'll never forget that day, walking into Midco to set up our services. I mean, I literally cried, because I was so stressed out and said, ‘I don't know what we're going to do.’ And our sales rep just said, ‘It will be fine and we'll take care of you.’”

As a team that’s in the business of providing care in times of crisis, DCAC staff members have extra appreciation for those who support their goals and understand the important work conducted by their organization.

“I would just say that the customer service has been really fantastic – that I feel like they really care about what we do and they care about the quality and the usability of the services. It's just been very a good partnership.”

It’s a partnership that extends beyond basic connectivity. Because the DCAC team knows their services will work, and their dedicated sales consultant is only a call away, they can focus on what’s important to them – helping and healing those who need it most.

Reach Business Goals

Learn how Midco Business internet and voice services can help your organization focus on its goals. Reach out to a Midco Business sales representative today.

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