Community TV for Hospitality

Your remote controls your TV experience. There are three  remote options – standard, clean or full-size. Identify your remote below and follow the instructions for setup and use.  

Explore the ins and outs of your remote.  

1. Once paired to your TV, Power will turn it on and off. 
2. Volume and Mute control your TV, receiver or soundbar audio (if programmed). 
3. TiVo takes you to your home screen.
4. The Navigation Ring helps navigate your menus.
   • The inner circle or OK button is used to choose menu items. 
   • The Up/Down/Left/Right buttons are used to navigate menu items. 
   • While watching live TV, press Up for the mini-interactive guide or Down to see more information for the show you are watching. 
5. Press Back to go back to the previous screen or to go to live TV from the home screen. 
6. Note: This feature is not available.
7. Use Input to select the input for your TV (if programmed). 
8. Guide takes you to the on-screen interactive guide.
9. Use the Channel Up and Down buttons to change the channel or move quickly through your lists or your interactive guide. 
10. Info shows the info banner while watching a show. Press Info again to make the info banner disappear. 
    • You can also use this to turn closed captions on or off. Press Info, then arrow to the right to Turn Subtitles & CC On or Turn Subtitles & CC Off.
    • A screen reader can be enabled or disabled by pressing and holding Info for more than 3 seconds.
11. Go back to the previous channel while watching TV by pressing the Exit button. This button also closes certain apps. 
12. Issue voice commands with the Google Assistant button by pressing the button, releasing it and then speaking. 
13. The Grid button jumps you to the Apps & Games screen. 
14. Launch Netflix with the Netflix button. (Separate subscription required.)
15. Use the number buttons to type in a specific channel number. While on the home screen, use the numbers to jump directly to the options on the Navigation Bar. 
    • 1 – Watch TV
    • 3 – What to Watch
    • 4 – Guide
    • 5 – Apps & Games
    • 7 – Search
    • 9 – Notifications 

Some properties may provide a clean remote for simplified use and easy sanitization.  

1. Once programmed, Power turns your TV on or off. 
2. Vol controls the volume on your TV, receiver or soundbar audio (if programmed).
3. Mute turns the sound on or off. 
4. TiVo takes you to your home screen.
5. Note: This feature is not available. 
6. Navigate the screen using the Up, Down, Left and Right arrows. 
7. Press Back to go back to the previous screen or to go back to full screen video from the home screen. 
8. Issue voice commands with the Google Assistant button by pressing the button, releasing it and then speaking. 
9. Note: This feature is not available.
10. Note: This feature is not available. 
11. Use the number buttons to enter channel numbers.
12. Note: This feature is not available.   
13. Use the Input button to select the input for your TV (if programmed). 
14. This is the microphone for voice search capabilities. 
15. Watch live TV by selecting the Live TV button. 
16. Use the Channel Up and Down buttons to change the channel or move quickly through your lists or your interactive guide. 
17. Guide takes you to the on-screen interactive guide. 
18. Last goes to the last viewed channel.
19. Info shows the info card while watching a show. Press Info again to make the info card disappear. 
    • You can also use this to turn closed captions on or off. Press Info, then arrow to the right to Turn Subtitles & CC On or Turn Subtitles & CC Off.
    • A screen reader can be enabled or disabled by pressing and holding Info for more than 3 seconds.
20. OK accepts the current selection. 
21. Go back to the previous channel while watching TV by pressing the Exit button. This button also closes certain apps. 
22. The Grid button jumps you to the Apps & Games screen. 
23. Launch Netflix with the Netflix button. (Separate subscription required.)
24. Note: This feature is not available.  

The activity light on the remote should blink with each press of a button. If not, replace the batteries. 

If you need to re-pair your remote with your MidcoTV equipment, you may need to reset your remote: 

If you continue to have troubles, contact us. 

If your remote activity light continually blinks five times in a row with a pause in between, your batteries are low and need to be replaced soon. If you want to check your battery level, follow these steps. 

Google and Google Play are trademarks of Google LLC. Google Assistant is not available in certain languages and countries. Third-party monthly subscription is required for some apps. Network apps are subject to change. You must be signed in to your Google account in order to download apps from the app store or use voice commands. 

This material includes references to products, services and/or equipment not manufactured by Midco. The respective companies retain trademark and registered trademark ownership for those referenced items. 

Acceptable use of any application is determined solely by the application provider and may not be available for Business use. 

Rebooting your MidcoTV receiver helps clear out outdated or invalid network information and reset your system after firmware or software updates.

1. Press TiVo button.
2. Select Menu.
3. Select Settings then Device Settings.
4. Select Device Preferences.
5. Select Reboot.
6. Select Reboot to confirm reboot.

Your equipment can take 10-15 minutes to completely reboot. The on-screen guide and all functions should be accessible after reboot.

If you have no sound, most often, this can be resolved simply with your remote. 

Often, channels don't come in properly if the wrong input is selected on a remote – or because a signal interruption. It's important to confirm if services are working on all TVs connected to Midco services. If the issue is on all TVs, check to see if there’s a service or sun outage in your area. If a single TV is affected, follow these steps. 

If your TV's picture doesn't look quite right, you're likely watching standard-definition programming on an HDTV. 

HD programming displays in a 16:9 aspect ratio, and standard-definition programming is displayed at a 4:3 aspect ratio. Your HDTV will make up for this difference by either reshaping the image to fill the HD screen causing the image to look stretched or allowing it to display at standard-definition resolution causing it to not fill the whole screen. 

Most modern TVs can automatically adjust to the programming they receive. To make sure your TV is adjusting automatically, make sure your picture settings are on Auto-Adjust or Normal.

Your home screen is the place to access everything your Community TV services have to offer through the MidcoTV platform. Press the TiVo button on your remote control to get started. 

Use the navigation pad buttons on your remote (up, down, right and left) to move around and press the middle button (OK) to select one of the menu items. Use the Back button to go back to the previous screen. 

Navigation Bar 

Home Shortcuts 

While on the home screen, you can use the number pad on your remote control to jump directly to various options on the Navigation Bar. 

Search for Shows 

MidcoTV makes it easy to find the shows you want to watch – whether they’re on live TV or a streaming app. Search from your home screen or use your voice to search! 

Press the Google Assistant button on your remote and ask Google to find a specific show, movie, sports team or genre. Google will search across live TV and connected streaming apps to find results. 

Just press the button and wait for the Google search bar to appear on your screen. Then, issue a voice command, such as: 

Search on the Home Screen 

From the home screen, select Search from the Navigation Bar or press 7 to quickly launch Search. Then start typing in your search query. You can search for: 

Your MidcoTV will show you results from live TV and apps like Netflix and Prime Video. 

On-screen Guide 

Get quick access to your channel lineup. Just press the Guide button on your remote. 

Icons in the guide help you find what you want to watch. 

By default, the guide gives you shows that are on TV now or coming up within the next two hours. You can use your navigation ring (up, down, left and right buttons) to move through the guide. 

Add Favorite Channels 

To add a channel to your favorites in the guide: 

After marking favorite channels, you can choose to view your favorite channels only in the guide. Highlight a channel name or number (not a specific show) and press and hold OK. Then, arrow down to Channels then press Left or Right to switch to favorites. 

QuickView 

At a boring part of a show? Use QuickView to quickly see what’s on your favorite channels or what’s coming up next without missing any of your current show. 

Access the Mini Guide 

Access the SmartBar 

To access the SmartBar while watching live TV, press the TiVo button on your remote to return to the home screen, where you’ll see SmartBar. This gives you access to the shows you watch regularly and recommendations for shows on now based on what you usually watch. 

Service Notes and Disclaimers 

This material includes references to products, services and/or equipment not manufactured by Midco. The respective companies retain trademark and registered trademark ownership for those referenced items. 

Acceptable use of any application is determined solely by the application provider and may not be available for Business use.

Have all your favorite streaming and music apps at your fingertips and never worry about switching inputs on your TV. MidcoTV lets you choose from the 3,000+ apps available on Google Play. 

Access Apps 

Press the Grid button on your remote to go to Apps & Games. If you're on the Home screen, press 7 on your remote or use the Right arrow button to go to Apps & Games in the Navigation Bar. 

Some apps will already be on your MidcoTV. These include: 

To download more apps, select the Google Play Store. Search for the app you want to add to your MidcoTV and download it. If you want to download games, select Google Play Games. 

Note: You must be signed into your Google account to download apps. A third-party monthly subscription is required to access some apps.  

Service Notes and Disclaimers 

This material includes references to products, services and/or equipment not manufactured by Midco. The respective companies retain trademark and registered trademark ownership for those referenced items. 

Acceptable use of any application is determined solely by the application provider and may not be available for Business use. 

You can find overall information about your Community TV channel lineups at our Midco channel lineups page. Just enter your ZIP code, then choose  Go. 

Select the plus symbols to expand the packages for a complete list – or click Print for a printer-friendly version. 

Note: Not all channels are available for business use. 

Programming Renewals 

Before we bring you a broadcast or other TV network, we must have a contract granting us permission to bring you that programming. Learn about programming agreements, how they affect customers and what contracts may be up for renewal. 

View programming renewals. 

Important: Parental controls are not set by default. This means all content is available for viewing until you apply controls based on your preferences. 

Make sure your customers only have access to the shows you want them to watch. Configure your parental control settings on each MidcoTV device at your business to filter programs, so they only see content you approve as suitable for them. 

With parental controls, you can also lock channels and set rating limits on movies and TV shows. A passcode or PIN is needed to view programs that exceed rating limits or are on locked channels. 

Note: Parental controls you set on your MidcoTV do not affect Netflix, web videos, Prime Video or other apps. You may also want to update your Google account to require a password to make any in-app purchase. 

Set Parental Controls 

To enable MidcoTV parental controls: 

Parental controls will now appear as On – Unlocked. To lock it, select On – Unlocked and press OK. 

Note: All menu settings will require the parental control PIN to be used to change any setting while in either On status. If you forget your PIN, contact us. 

To hide adult content, select Off and press OK. It will now show as On. 

To set rating limits, choose Select rating limits and press OK. Set your desired rating limits for TV and movies. Then, press the Back button when you’ve selected the options you want. 

Change Parental Control PIN 

To change your parental control PIN: 

Service Notices and Disclaimers 

This material includes references to products, services and/or equipment not manufactured by Midco. The respective companies retain trademark and registered trademark ownership for those referenced items. 

Acceptable use of any application is determined solely by the application provider and may not be available for Business use. 

If all of your channels are playing audio in a different language, it’s likely due to the language settings on your MidcoTV box. To update your language settings, follow the steps below. 

If the problem continues after updating these settings, the cause may be related to your TV, and you may need to contact the TV manufacturer for further assistance.   

If a television programmer provides alternate language feeds with their programming, the MidcoTV box can switch to that audio feed and may need to be changed back. Usually, these audio tracks use alternate languages, but sometimes, those tracks are silent or empty.   

Sometimes when you turn on your TV, it may automatically switch to a different input instead of your MidcoTV box. While you can try disabling the HDMI CEC feature on your MidcoTV box – which controls how devices communicate over HDMI – this may not always solve the problem as it might be an issue with the TV settings.  To disable the HDMI CEC feature on your MidcoTV box, follow these steps:   

If that doesn’t solve the issue, go to your TV manufacturer for assistance with adjusting default input settings.

If you are experiencing buffering, you may need to be reconnected to the internet.