Fiber Conversion FAQ

As always, your Midco bill reflects services one month in advance. After your fiber conversion, your first statement will include both your previous and new service names. Here’s what to expect: 

• Unless you opt to adjust your internet package, you will receive symmetrical fiber speeds at no additional charge. You may see multiple line items on your bill, reflecting only the service name changes. 
• Your billing statement due date will remain the same.

If you're an existing Midco customer, we schedule a free fiber conversion appointment to get you upgraded! A professional Midco technician will visit your business to transition your services to the new technology. 

Midco is upgrading its network infrastructure to bring you the best possible experience. As part of this technology update, all area customers need to switch to fiber to stay connected.

Fiber is the future of business internet – built to support how we work today and where technology is headed tomorrow. It delivers the speed, stability and capacity needed to power large data transfers, smart office systems, remote and hybrid workforce productivity, video conferencing and more at once.

It’s also more resilient, performing better during peak usage and less affected by weather or interference. And with enhanced security features, fiber helps protect your data and privacy. Upgrading to fiber ensures your business stays connected, protected and ready for what’s next – on a network built to grow with you. 

To avoid service disconnection, please schedule your fiber conversion by the date communicated to you via email or letter. If you don’t schedule your conversion by that date, your services will be disconnected until you contact us. Reach out as soon as possible to stay connected! 

An on-site contact (aged 18+) who is authorized on the account must be present for the duration of in-person visits. 

If there’s a technical issue during the conversion, we will restore you to the prior services. Midco will resolve the issue and work with you to complete the conversion. 

A Midco field technician will install a fiber line at your business and upgrade your equipment to run on the new fiber connection. Your internet setup will be updated to compatible equipment, and you’ll continue using your devices the same way – but the connection will now run over fiber.

For business phone services, including digital lines and VoIP, your service will move to our fiber-delivered platform. You’ll enjoy enhanced voice quality and reliability.

Overall, your business will benefit from a more powerful, scalable network that supports internet, phone and TV services – all through a future-ready fiber connection. 

Troubleshooting and rebooting your equipment is different after the conversion. All Midco services will be tied to your internet equipment. Rebooting equipment to troubleshoot internet will temporarily interrupt MidcoTV and phone services. 

What’s staying the same? 

• Download speeds (unless you change packages)
• Your Wi-Fi network name and password (if you wish)
• How you connect devices to the internet

What’s changing?  

• You'll have different internet equipment compatible with your fiber connection.
• Increased network capacity can handle more devices and higher data usage.
• Our future-ready infrastructure supports speed and service upgrades.
• Enjoy faster upload speeds that match your downloads (symmetrical speeds).
• Gain greater reliability and capacity with better overall performance, even during peak hours.
• Experience lower latency (meaning you’ll have a better internet user experience, faster web page loading and less buffering for streaming, gaming and video calls). 

 Note: All your Midco services could be tied to your internet equipment. So, if you reboot your internet, it will temporarily interrupt your MidcoTV service and may reboot your phone service.  

View internet support

If you're still using Midco SMB Wi-Fi, you will need to transition your services and outdated equipment to Midco Business Wi-Fi Pro to maintain your Wi-Fi experience. If you’re not yet using Midco Business Wi-Fi Pro, this is a good opportunity to add it. 

What’s changing? 

• You now have access to the Midco Business Wi-Fi Pro app.
• You must download the app to set up and control your internet and devices. (Keeping your current network name and password helps ease the transition.)
• You may see a new charge for Midco Business Wi-Fi Pro on your bill if you did not previously have the service.
• There may be prorated charges on your bill if you are switching from Midco SMB Wi-Fi to Midco Business Wi-Fi Pro.
• You may have received new equipment, including updated Midco Wi-Fi Pods, to replace old, incompatible equipment. 

View Wi-Fi Pro Support

What’s staying the same? 

• Your channel lineup and channel numbers (unless you change packages)

What’s changing? 

• Enjoy more streaming opportunities with Google Play apps – some preloaded on the MidcoTV box.
• You’ll use a new remote with easy navigation and built-in voice command capabilities.
• It’s easier to watch what you want with a robust on-screen guide that offers easy-to-use features.
• Updated system management, error codes and system rebooting and restarting work differently with MidcoTV.
• Expect brief interruptions to MidcoTV anytime you reboot your internet equipment. 

View MidcoTV support

What's staying the same? 

• Your phone number(s)
• Most phone features 

What's changing?  

• How you access some phone features including call forwarding and voicemail will change.
• Saved voicemails will be lost. (Make note of important messages before the conversion.)
• Your new phone modem does not have a battery backup – contact us to purchase a backup battery.
• Expect brief interruptions to your phone connection anytime you reboot your internet equipment.