Conversion FAQ

If you don’t schedule your conversion by the date communicated to you, your services will be disconnected until you contact us. Reach out as soon as possible to stay connected! 

Your conversion may include equipment fee changes. If this is the case or if you choose to upgrade your services prior to converting, your bill may change. 

• Your Midco bill reflects services one month in advance. After your conversion, your first statement will include both your previous and new services, along with any partial-month charges. Here’s what to expect:
• You may see a partial charge for your old internet package (e.g., 10 days) and a partial charge for your new fiber internet package (e.g., 20 days), depending on your billing cycle.
• These partial charges will only appear on your first bill after the switch.
• Your second bill after the conversion should reflect only your new services (with no partial-month adjustments).
• Your billing statement due date and cycle will remain the same. 

If any technical issues arise, the technician will restore your previous services and schedule a follow-up visit to resolve the issue and complete the installation. 

Your internet setup will still include upgraded equipment, but you’ll continue using your service the same way.

If you have TV service, it will move to MidcoTV’s internet-based TV platform, and you will receive a Midco-provided TV box. 

After your conversion, all your Midco services, like internet, TV and phone, will be connected through your internet equipment. This means that rebooting your internet equipment to troubleshoot a connection issue may briefly interrupt your MidcoTV and phone services. 

What’s staying the same? 

• Your download speeds (unless you change packages)
• Your Wi-Fi network name and password (if you choose)
• How you connect devices to the internet 

What’s changing? 

• You may receive a new modem with DOCSIS 3.1 technology, which delivers a faster, more reliable internet experience.
• Increased network capacity can handle more devices and higher data usage.
• Our future-ready infrastructure supports speed and service upgrades.
• Enjoy faster upload speeds.
• Gain greater reliability and capacity with better overall performance, even during peak hours.
• Experience lower latency (meaning you’ll have a better internet user experience, faster web page loading and less buffering for streaming, gaming and video calls). 

Note: All Midco Business services could be tied to your internet connection and equipment. Rebooting your internet may temporarily interrupt your MidcoTV and business phone services. 

If you're still using Midco SMB Wi-Fi, you will need to transition your services and outdated equipment to Midco Business Wi-Fi Pro to maintain your Wi-Fi experience.  

What’s changing? 

• You now have access to the Midco Business Wi-Fi Pro app. 
• You must download the Midco Business Wi-Fi Pro app to set up and control your internet and devices. (Keeping your current network name and password helps ease the transition.) 
• You may see a new charge for Midco Business Wi-Fi Pro on your bill if you did not previously have the service. 
• There may be prorated charges on your bill if you are switching from Midco SMB Wi-Fi to Midco Business Wi-Fi Pro. 
• You may have to replace outdated Midco SMB Wi-Fi equipment with Midco Business Wi-Fi Pro service and equipment. 
• You may need to swap outdated or incompatible Midco Wi-Fi Pods with newer, compatible models. 

What’s staying the same? 

• Your channel lineup and channel numbers (unless you change packages) 

What’s changing? 

• Enjoy more streaming opportunities with Google Play apps – some preloaded on the MidcoTV box.
• You’ll use a new remote with easy navigation and built-in voice command capabilities.
• It’s easier to watch what you want with a robust on-screen guide that offers easy-to-use features.
• Updated system management, error codes and system rebooting and restarting work differently with MidcoTV.
• Expect brief interruptions to MidcoTV anytime you reboot your internet equipment.