Account Management

1. Navigate to the Settings page.  
2. Scroll down and tap Account.   
3. Tap on the ⋮ icon next to the location you want to rename. 
4. Tap Rename location. 
5. Enter the new location name and tap on Save.     

Passwords are not required to sign in. You can have a Magic Link sent to your email each time you or an account manager log in. To use a password, select the small print that says you prefer to sign in by password on the login screen. 

If you manage multiple locations, you will be prompted to choose a location when you log in. 

1. From the login screen, select the small print that says you prefer to sign in by password.  
2. Tap Forgot password.  
3. Follow the instructions to update your password

You can easily invite other managers or supervisors to help you administer your network – without needing to share your own credentials.  

1. Navigate to the Settings page.  
2. Scroll down and tap on the Account section.  
3. Tap on the Invite new admin under your desired location.
   • The invite is to manage a single location only. An admin can be assigned to multiple locations, but you must submit an Invite new admin request for each location individually. 
4. Enter the first and last name and email of the person you want to be your new admin. Tap on Done.   
5. An email invitation will be sent to your new admin containing a single-use Magic Link. Until the invitation is accepted, the admin will be shown as Invitation pending.       

Once the invitation is received, clicking on the link will prompt the user to download the Midco Business Wi-Fi Pro app if they do not already have it installed. They will also need to accept the terms and conditions to manage the network.

• Secondary admins cannot invite other admins to manage the network, but they can manage nearly all the tasks needed for their assigned location. 

   

• Secondary admins can only use the magic link and cannot use the password to log in. 

• A secondary admin is not able to approve access or revoke access from other admins including the primary admin. 

• Secondary admins must accept the invitation to manage the network. If they change their mobile number, the invite will need to be resent.

• Admin access can be revoked by the primary admin at any time.

• The WorkPass Web App cannot be accessed by secondary admin. Only the main account owner can access the web app. 

Midco Wi-Fi Pro lets you manage multiple locations under the same account. Contact our team to add a new location. 

Users with multiple business locations can switch between them in a few steps: 

1. Navigate to the Settings page.
2. Scroll down and tap Account.
   • The current location you are accessing will appear up top. Your other locations will appear below the Switch location section.
3. Tap on the ⋮ icon next to the location you want to access.