Employee Access Support

The Employee Login feature allows an employee to create their own profile with a mobile to create the own profile without the intervention of an admin. To enable this feature, the primary admin needs to log in to the WorkPass Web App. 

1. In the WorkPass Web App, navigate to  Settings > Employee WiFi. 
2. Toggle the Employee login feature to enable. 

Employee Self-Onboarding Using the Employee Login Feature 

Once the Employee login feature has been enabled, your new employees can connect using any device with a screen (mobile device, tablet or computer).  

1. Have the new employee connect to the Employee Wi-Fi using the supplied Employee SSID (network name) and password.  
   • You can use the QR code feature to make this easier. 
   • The first device they use will be their primary device and determines their at-work status. 
2. Once connected, they will be taken to a captive portal.
   • The name displayed on the captive portal can be customized by the primary admin using the WorkPass Web App.
   • The employee will need to choose a Country code and enter their mobile phone number.
3. A six-digit code will be sent to their mobile device by SMS once they tap on the Connect button.
4. After entering the code and tapping Verify, their phone number is verified and tied to their profile in the Wi-Fi Pro app.
5. The employee will be asked to enter their full name.
   • The name entered here will be used to create their profile.
   • The name only needs to be entered the first time.
6. Once they tap Continue, the employee must accept the Terms and Conditions and Privacy Policy. Once accepted, they are connected to the network. 

The employee profile is now created and visible in the Wi-Fi Pro app. You can now assign all their previously assigned devices to the new profile so they are all associated with the same mobile phone number. 

Note: Going through this flow automatically approves the device. 

Can an employee use the Employee Login Feature on a device without a screen? 

No. This feature only works for devices that can open a browser window to enter the required information. Devices connecting to the employee network without a screen will continue to need admin approval and need to be manually assigned to an employee by the admin. 

What if the employee gets new mobile phone number? 

Using a different mobile number when connecting the device to the employee network for the first time creates a new employee profile. 

1. Navigate to the Settings page. 
2. Tap the > icon next to Employee Wi-Fi. 
3. Tap on the pencil icon and enter the new name. The name used must be different from the Secure and Guest zones. 

1. Navigate to the Settings page. 
2. Tap the > icon next to Employee Wi-Fi. 
3. Tap the ⋮ icon next to Wi-Fi password. 
4. Tap Edit. 
5. Update the password and tap Save. 

Any devices using the previous password will need to be updated with the new password. The Copy option lets you copy and paste the new password in an email for your employees. 

1. Navigate to the Employee zone. 
2. Tap on the + icon in the top right corner of the Employee zone detail screen. 
3. Select Add employee. 
4. Type in the person’s name. 
5. You can choose a profile image or tap on the camera icon to take a photo or access your phone’s photos. 
6. By default, Content access, Online Protection and Ad Blocking settings will be inherited from the network-wide settings, although you can choose custom settings for the person and their assigned devices. 
7. Under Assign devices, select the devices that belong to that person. 
8. Tap on Next and then choose that person's primary device. The connection status of the primary device indicates when the employee is at work. That’s why it’s important to choose a device they keep on their person. 

Once a device is assigned to an employee, it is automatically removed from the Unapproved devices list. 

There's no need to change the Employee Wi-Fi password if an employee leaves. Midco Business Wi-Fi Pro makes it easy to manage a former employee's access without having to make major changes to the network to keep it secure. 

1. Navigate to the Employee zone. 
2. Tap on the employee you want to remove. 
3. Tap on the ⋮ icon on the top-right of the employee detail page. 
4. Tap on Remove person. A prompt will remind you that all historical data consumption for that person will be deleted. 
5. Tap on I understand to confirm. 
6. Another prompt will give you the following choices: 
   • Remove and don't block: All previously assigned devices can still connect to the Employee zone, retain internet connectivity but will lose local access. 
   • Remove and block: All previously assigned devices will have both local and internet access blocked. 

Once a person is deleted any previously shared devices will no longer be accessible even if they still have access to the Employee Wi-Fi password. If that person returns, their profile will have to be created again. 

To ensure the security of your Wi-Fi Pro network, it is recommended that you enable the Limited network access for new devices option. This setting prevents any new devices from connecting to other local devices until approved by an administrator.

Approving Network Access for Unapproved Devices 

Manually approving unapproved devices is handled through the Zones tab. 

1. For devices you want on the Employee Wi-Fi network, tap on the Employee zone and scroll down to Unapproved devices.
2. Tap the ⋮ icon to the right of Unapproved devices to approve the devices all at once or use the ⋮ icon next to the specific device to approve just that device.
3. Tapping Approve device(s) removes the device(s) from the Unapproved list and allows for local access based on the current zone. 

Once approved, the devices will be shown in the Approved devices list of the zone.