10-Digit Dialing

Starting January 1, 2022, the Federal Communications Commission (FCC) will require that callers use area codes for local calls in the 605, 218, 620 and 785 area codes. On and after January 1, all local calls made from these Midco service areas must include the area code, or they will not be successful. If your area code is not listed, you will not be affected by this change.

We encourage our business phone customers to make the switch from seven-digit dialing to 10-digit dialing.

FCC Adopts 988 for Nationwide Lifeline

Why is this change happening? The FCC has adopted 988 as a new, nationwide, three-digit number to reach the National Suicide Prevention and Mental Health Crisis Lifeline, beginning July 16, 2022.

For 988 to work in your area code, mandatory 10-digit local dialing will be implemented to prevent issues with reaching the 988 Lifeline number.

Midco business phone customers should prepare now.

You can start making this change earlier – even right now. Here’s how:

• Begin dialing all 10 digits when making local phone calls.
• Update programmed numbers, speed dialers, phone contact lists, call forwarding settings and voicemail services.
• Update auto dialing equipment, including life safety systems, medical monitoring devices, PBXs, fax machines, Internet dial-up numbers and security systems like fire or burglar alarms and gates.
• Check business website or stationery, business checks, contact information and other similar items with your phone number listed to ensure the area code is included.
• Contact us if you have any questions.