Internet Support

Learn how your fiber internet technology works – including the optical network unit (ONU) and optional router.

Learn how to reboot your fiber ONU and optional routers used for business fiber internet service.

Learn how to connect devices, change your Wi-Fi name and password, update your guest network and more.

See which modems are approved and certified to work with the Midco network, plus troubleshooting information.

Get support on router troubleshooting and learn more information about router technology.

Learn more about fixed wireless technology, troubleshooting tips and what to expect for a technician visit.

Get support on performance, including testing your devices and speeds, checking your connection and quick internet tips.

Learn more information about using Midco email and the process of device setup.

Learn more information and get support for topics involving bandwidth usage and internet security.

Chat with us using online Chat.

Want to talk things through? We’re here with technical support 24/7.