You are about to leave the Midco Business site.

We’re taking you to our secure payment website where you can view your statements and manage your billing.
Midco Midco
Call Search

Call Park

With call park, you can put a call on hold when you’re on one piece of equipment, and continue the conversation from another set of desktop phone equipment or your Softphone.

Before you can use call park, your CommPortal business group administrator must set up call park orbits – and you must enable it on your own line. 

To enable call park on your own line

  1. Select your avatar and select Settings, then Calls. 
  2. Check the box for Enable call park. 

To park a call

  1. While you’re on an active call, click Call Park.
  2. Select the appropriate park location. Your call is now located in a call orbit that you or someone else can pick up from another device or Softphone.

To retrieve a parked call from your Softphone on your computer

From your Softphone on your computer, you can retrieve a parked call in one of two ways: 

  • When you have a call parked in a call orbit, click Pull the call here. 
  • Select Pull Call from the pop-up window. You will then be connected to the call.