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Voicemail (Metaswitch)

Voicemail

Voicemail allows you to access your phone messages while you're in your business or away from work.

Standard voicemail from Midco Business includes a main greeting with several basic options to reach others. You and your employees can each have their own voicemail box with a unique greeting and password. Customize your greeting to let people know they’ve reached the right person.

Your business can further customize voicemail with eVOICE and several other features (which may vary by location).

Note: Voicemail (Metaswitch) is avaialble for all KS customers. In September 2019, we started a migrating new business lines in SD, ND and MN to this platform.

Rollout schedule:

  • Sioux Falls, SD: September 23, 2019
  • West Fargo, ND, and Moorhead, MN: October 31, 2019
  • All remaining SD, ND and MN Markets: January 22, 2020

If you were installed prior to the dates above, please use these voicemail instructions.

If you are unsure of what voicemail system you are on, please contact our customer service team at 1.800.888.1300.

How to Access and Set Up Voicemail for First Time

  1. Access your voicemail system using one of these methods.
    • If you’re using your business phone, dial *98.
    • If you’re accessing your voicemail from a different location, dial 1.800.793.5050.
  2. Enter your 10-digit phone number and then #. Then, enter your voicemail PIN and #
    • Midco provides your voicemail PIN during service setup.
  3. The first time you access your voicemail, the system will prompt you to initialize the setup.
    • If you have already completed this, you will hear a message with details about your current voicemails.
  4. After the tone, record your name, and press #. Your recording will play back.
    • To change your recorded name, press 1.
    • To save your recorded name, press #.
  5. Choose one of these greeting types and follow the voice instructions.
    • For a personal greeting, press 1. After the tone, record your greeting, and press #.
    • For a system-generated greeting that includes your name, press 2.
    • For a system-generated greeting that includes your phone number, press 3.
    • For a system-generated greeting without your name or phone number, press 4.

How to Access Voicemail after Initial Setup

  1. Access your voicemail system using one of these methods.
    • If you’re using your business phone, dial *98.
    • If you’re accessing your voicemail from a different location, dial 1.800.793.5050.
  2. Enter your 10-digit phone number and then #. Then, enter your voicemail PIN and #
    • Midco provides your voicemail PIN during service setup.

How to Record Personal Voicemail Greeting

  1. Access your voicemail system using one of these methods.
    • If you’re using your business phone, dial *98.
    • If you’re accessing your voicemail from a different location, dial 1.800.793.5050.
  2. Enter your 10-digit phone number and then #. Then, enter your voicemail PIN and #
    • Midco provides your voicemail PIN during service setup.
  3. Press 3 to work with your greetings, and then 1 to set up a personal greeting.
  4. After the tone, record your greeting, and press #.
  5. If the greeting is ok, press 1. To record again, press 2. To exit without saving, press 3.

How to Select a System-Generated Greeting or Change Name Recording

  1. Access your voicemail system using one of these methods.
    • If you’re using your business phone, dial *98.
    • If you’re accessing your voicemail from a different location, dial 1.800.793.5050.
  2. Enter your 10-digit phone number and then #. Then, enter your voicemail PIN and #
    • Midco provides your voicemail PIN during service setup.
  3. Press 3 to work with your greetings, and then press 3 again
  4. Choose one of these options and follow the voice instructions. 
    • Press 1 to choose a type of system greeting.
    • Press 2 to review or rerecord your name.

How to Turn On Extended Absence Voicemail Greeting

  1. Access your voicemail system using one of these methods.
    • If you’re using your business phone, dial *98.
    • If you’re accessing your voicemail from a different location, dial 1.800.793.5050.
  2. Enter your 10-digit phone number and then #. Then, enter your voicemail PIN and #
    • Midco provides your voicemail PIN during service setup.
  3. Press 3 to work with your greetings, and then 2 for an extended absence greeting.
  4. Choose one of these options, and then follow the voice instructions.
    • To turn on the extended absence greeting, press 1.
    • To review or record it, press 2.

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