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Voicemail (KS)

Voicemail

Who: KS phone customers

Voicemail allows you to access your phone messages while you're in your business or away from work. 

Standard voicemail from Midco Business includes a main greeting with several basic options to reach others. You and your employees can each have their own voicemail box with a unique greeting and password. Customize your greeting to let people know they’ve reached the right person.

These voicemail instructions are intended for business phone customers in KS. If you're a phone customer in MN, ND or SD, view these voicemail instructions.

How to Access and Set Up Voicemail for First Time

Who: KS phone customers

  1. Access your voicemail system using one of these methods.
    • If you’re using your business phone, dial *98.
    • If you’re accessing your voicemail from a different location, dial one of these remote access numbers.
      • Lawrence or Eudora: 785.856.6000
      • Basehor or Tonganoxie: 913.662.6000
      • Bonner Springs or Kansas City: 913.400.6000
  2. Enter your 10-digit phone number and then #. Then, enter your voicemail PIN and #
    • Midco provides your voicemail PIN during service setup.
  3. The first time you access your voicemail, the system will prompt you to initialize the setup.
    • If you have already completed this, you will hear a message with details about your current voicemails.
  4. After the tone, record your name, and press #. Your recording will play back.
    • To change your recorded name, press 1.
    • To save your recorded name, press #.
  5. Choose one of these greeting types, and follow the voice instructions.
    • For a personal greeting, press 1. After the tone, record your greeting, and press #.
    • For a system-generated greeting that includes your name, press 2.
    • For a system-generated greeting that includes your phone number, press 3.
    • For a system-generated greeting without your name or phone number, press 4.

How to Access Voicemail after Initial Setup

Who: KS phone customers

  1. Access your voicemail system using one of these methods.
    • If you’re using your business phone, dial *98.
    • If you’re accessing your voicemail from a different location, dial one of these remote access numbers.
      • Lawrence or Eudora: 785.856.6000
      • Basehor or Tonganoxie: 913.662.6000
      • Bonner Springs or Kansas City: 913.400.6000
  2. Enter your 10-digit phone number and then #. Then, enter your voicemail PIN and #
    • Midco provides your voicemail PIN during service setup.

How to Record Personal Voicemail Greeting

Who: KS phone customers

  1. Access your voicemail system using one of these methods.
    • If you’re using your business phone, dial *98.
    • If you’re accessing your voicemail from a different location, dial one of these remote access numbers.
      • Lawrence or Eudora: 785.856.6000
      • Basehor or Tonganoxie: 913.662.6000
      • Bonner Springs or Kansas City: 913.400.6000
  2. Enter your 10-digit phone number and then #. Then, enter your voicemail PIN and #
    • Midco provides your voicemail PIN during service setup.
  3. Press 3 to work with your greetings, and then 1 to set up a personal greeting.
  4. After the tone, record your greeting, and press #.
  5. If the greeting is ok, press 1. To record again, press 2. To exit without saving, press 3.

How to Select a System-Generated Greeting or Change Name Recording

Who: KS phone customers

  1. Access your voicemail system using one of these methods.
    • If you’re using your business phone, dial *98.
    • If you’re accessing your voicemail from a different location, dial one of these remote access numbers.
      • Lawrence or Eudora: 785.856.6000
      • Basehor or Tonganoxie: 913.662.6000
      • Bonner Springs or Kansas City: 913.400.6000
  2. Enter your 10-digit phone number and then #. Then, enter your voicemail PIN and #
    • Midco provides your voicemail PIN during service setup.
  3. Press 3 to work with your greetings, and then press 3 again
  4. Choose one of these options, and follow the voice instructions. 
    • Press 1 to choose a type of system greeting.
    • Press 2 to review or rerecord your name.

How to Turn On Extended Absence Voicemail Greeting

Who: KS phone customers

  1. Access your voicemail system using one of these methods.
    • If you’re using your business phone, dial *98.
    • If you’re accessing your voicemail from a different location, dial one of these remote access numbers.
      • Lawrence or Eudora: 785.856.6000
      • Basehor or Tonganoxie: 913.662.6000
      • Bonner Springs or Kansas City: 913.400.6000
  2. Enter your 10-digit phone number and then #. Then, enter your voicemail PIN and #
    • Midco provides your voicemail PIN during service setup.
  3. Press 3 to work with your greetings, and then 2 for an extended absence greeting.
  4. Choose one of these options, and then follow the voice instructions.
    • To turn on the extended absence greeting, press 1.
    • To review or record it, press 2.

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