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Call Hold

Call Hold

Who: KS, MN, ND and SD phone customers

When a call is placed on hold, verbal communications are halted; however, the connection is not terminated. Most phones already have a phone button you can use to place a call on hold. You or your internal phone system vendor may need to program this hold button. Many new phone systems have built-in features for holding calls. There is no monthly fee for call hold.

To place a call on hold:

  • Press the hold button on your phone. The call is placed on hold until you return to the call.

To remove a call from hold:

  • Press the hold key a second time to pick up the call again and resume voice communications with the other party.

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