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Call Forwarding

Heading out of town for the week or just out of the office for a few hours? Don’t miss an important call with call forwarding. Call forwarding allows you to temporarily forward your incoming phone calls to a local, mobile, long-distance or international number. 

Monthly fees may apply depending on how you use the call forwarding features. Calls forwarded outside the local calling area will incur applicable international or long-distance charges. 

If the call forwarding feature is not enabled or you have issues with the steps provided below, contact our customer service team at 1.800.888.1300. 

Forward all calls

Activating call forwarding. 
  1. Dial *72. 
  2. When you hear the dial tone, dial the number you want to receive your forwarded calls followed by #.
Deactivating call forwarding. 
  1. Dial *73.
  2. Two short tones and a dial tone confirms calls are no longer forwarding. 

 

Busy call forwarding

Redirect calls to another number while you’re on the phone. This feature does not work if you’re using call waiting 

Activating busy call forwarding. 
  1. Dial *90. 
  2. After the tone, enter the phone number where you want to forward calls. 
  3. It is activated when you hear a confirmation tone or announcement. 
     
Deactivating busy call forwarding. 
  1. Dial *91. 
  2. If a caller is still on the line, your phone will ring, and you’ll be connected when you pick up. 

Call forwarding when no answer

Redirect calls to another number if a call isn’t picked up after a specified number of rings. This feature does not work if you’re using call waiting. 

Activating call forwarding no answer. 
  1. Dial *92. 
  2. After the tone, enter the phone number where you want to forward calls. 
  3. It is activated when you hear a confirmation tone or announcement. 
 
Deactivating call forwarding no answer. 
  1. Dial *93. 
  2. If a caller is still on the line, your phone will ring, and you’ll be connected when you pick up. 
 

Call forwarding when away

Forward calls to another line when you are not available to access your phone.  

Activating call forwarding when away. 

  1. Enter the access number for your business location. 
    • Lawrence and Eudora: 785.856.6999 
    • Basehor and Tonganoxie: 913.417.6999 
    • Bonner Springs and Kansas City: 913.955.6999 
    • Toll free access for all other locations: 833.582.1162 
  1. Enter the number of the line you wish to forward, followed by #. 
  2. Enter your call services PIN for that line followed by #. 
    • If you need help with your PIN, see the Call Services PIN section below. 

 

Deactivating call forwarding when away. 

  1. Enter the access number for your business location. 
    • Lawrence and Eudora: 785.856.6999 
    • Basehor and Tonganoxie: 913.417.6999 
    • Bonner Springs and Kansas City: 913.955.6999 
    • Toll free access for all other locations: 833.582.1162 
  1. Enter the number of the line you wish to forward, followed by #. 
  2. Enter your call services PIN followed by #. 
    • If you need help with your PIN, see the Call Services PIN section below. 
  1. Dial *73. 

Call services PIN

Certain features may require you to create a unique PIN. You can change your PIN at any time.  

Changing your call services PIN. 
  1. Dial *319. 
  2. Enter your current PIN followed by #. 
  3. Enter your new PIN followed #. 

You will hear confirmation of the new PIN you created.  

If you misplace your PIN or need assistance, please contact your administrator or reach out to our support team. 

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