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Protection from Unwanted Callers

Midco is serious about helping your business receive fewer spam phone calls and protecting you from telephone solicitors, which is why we implement the latest call authentication industry standards.

Call Blocking & Screening

If you have Midco Business phone services, anonymous call rejection  allows you to reject calls from numbers that are blocked, private or anonymous.
Midco uses a robust robocalling solution that uses a combination of advanced analytics, overwriting of a caller ID name and STIR/SHAKEN  technology to evaluate inbound/outbound calls – and compare data with other phone carriers. While the robocall mitigation technologies cannot stop all spam calls entirely, it can help you avoid bad calls and only answer good ones. You will see “Potential Spam” on your caller ID when a suspected robocall is coming in.

When to contact Midco:

  • If a spam caller consistently contacts you and your caller ID isn’t labeling it as spam.
  • If a friendly caller is appearing as potential spam on your caller ID and/or is being automatically blocked.

How does Midco identify a call as spam?

Midco is implementing a robust robocalling solution that uses a combination of advanced analytics, overwriting of a caller ID name and STIR/SHAKEN  technology to evaluate inbound/outbound calls – and compare data with other phone carriers. While the robocall mitigation technologies cannot stop all spam calls entirely, it can help you avoid bad calls and only answer good ones.

Will STIR/SHAKEN work for international calls?

Currently, this technology has only been implemented in the U.S. and Canada.

I’m being told my calls are being flagged as spam. What do I do?

It’s unlikely that this is a Midco-related issue and is instead caused by the call recipient’s phone company. As more phone carriers implement STIR/SHAKEN protocols continue to work together, we will collectively verify customer phone numbers. We recommend that you ask the person you were trying to call to contact their phone carrier – to see if they can add you to their safe caller list.

What is the National Do Not Call Registry?

The National Do Not Call Registry gives you a choice about whether to receive telemarketing calls. Both landline and cellular phones can be registered for free.

Most telemarketers should not call your number once if it has been on the registry for 31 days. If you receive a telemarketing call after this time period, you can submit a complaint with the Federal Trade Commission (FTC) at www.donotcall.gov.

How do I add phone numbers to the National Do Not Call Registry?

You can register your phone number(s) in one of two ways:

  • Visit the FTC registry website at www.donotcall.gov, and choose the option for registering your phone.
  • Call 1.888.382.1222 from the phone number you want registered and follow the prompts.

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