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User Portal Login & Navigation

To access your E911 settings

  1. Open your browser and enter in the browser’s web address field or click here
  2. A sign in popup screen will appear. Enter in your username or email address and your password.
    • If you do not remember your password, click the Forgot your password? link. You will be prompted for your email address. Enter your email address and click the Send Email. You will receive an email with a link to reset your password. Once you reset your password, retry logging in.
  3. Click Sign In.

Trouble signing in?

If a username or password is not recognized by the system due to user or system error, an authentication failed message will display. If this occurs, check that cookies are enabled in your browser and try logging in again. If you continue having trouble logging on to the ERS Portal, please contact Midco Business customer care:

  • Phone: 1.800.888.1300
  • Email:
  • Online:

To use the main menu

The main menu appears on every page, so you can conveniently access the most important ERS tasks.

  • Dashboard: Access the Account Dashboard home screen for at-a-glance notification of provisioning, 911 call statistics and deployment account information.
  • Provisioning: Provision Emergency Routing Locations (ERLs), subscriber information and subnets for your account.
  • Monitoring: Monitor call detail records, provisioning logs, and user sign in history.
  • Administration: Manage ERS Portal authorized users and Location Manager options.

Note: Although the Main menu displays on every screen, the available drop-down selections may be different depending on the screen you are viewing and your user permissions.

To use the work panel

Through the work panel, you can view, add, edit or delete ERS information. For instance, if you are monitoring call detail records, then the Call Detail screen is displayed. Similarly, if you are adding a new ERS user, then the work panel changes to display the User List screen with the fields and selections necessary for adding a new user.

Note: You will only be able to view, add, edit or delete information for which you have been granted authorization to access. Therefore, if you need access to perform a task that you do not have access to, please contact Midco.

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