Midco supports wireless cable modems with five or fewer users. If you use wireless internet from Midco in this manner, please note that computer settings, routers, modems, antivirus software and your building environment can all impact wireless internet signals and strength.
If you have multiple wireless devices and only one is offline, the issue is likely caused by the offline device.
- Turn off the device.
- Turn on the device. If the issue is not resolved, contact the device manufacturer for assistance.
If all devices are offline, try these troubleshooting tips:
- Test your wired internet connection by connecting directly to your modem, as this could rule out wireless-only issues.
- If you cannot connect directly to your modem, restart your modem to re-establish your connection or address a possible failed firmware update.
- Unplug the small, black power cord from the back of the modem.
- Check the front of the modem to ensure that all the lights have turned off.
- After 30 seconds, plug in the modem.
- Wait for modem lights to be lit solid (not blinking).
- If you have a router connected, reboot that equipment as well.
- Once power is restored, wait five minutes for the modem to come back online. Test the connection again by attempting to access a public website such as Midco.com/Business.
If you have a separate router, you may need to also power cycle that equipment. The following provides typical steps to reboot a router; however, any questions or specifics should be directed to the router’s user manual or manufacturer.
- Unplug power cable from the back of the router.
- After 30 seconds, plug in the router.
- Once power is restored, wait five minutes for the router to come back online. Test the connection again by attempting to access a public website, such as Midco.com/Business.
If you require additional assistance, please contact Customer Service at 1.800.888.1300.