Business Wi-Fi
Midco delivers internet to business properties.
- We provide wireless cable modems for select business customers, including those with home-based businesses.
- We also deliver fixed wireless internet technology to businesses in a select service area; however, these businesses must provide their own router for Wi-Fi delivery to devices.
Request a consultation for more details.
Wi-Fi Troubleshooting
Note that computer settings, routers, modems, antivirus software and your building environment can all impact wireless internet signals and strength.
If you have multiple wireless devices and only one is offline, the issue is likely caused by the offline device. We recommend restarting your device and contacting the device manufacturer if the issue persists.
If all devices are offline, try restarting your modem to re-establish your connection or kickstart necessary updates.
- Unplug the small, black power cord from the back of the modem.
- Check the front of the modem to ensure that all the lights have turned off.
- After 30 seconds, plug in the modem.
- Wait for modem lights to be lit solid (not blinking).
Online light isn’t on or still flashing after 15 minutes?
Here are a couple of quick things to check:
- Make sure you’re using the coax cable we provided to you and that the connections are finger tight.
- When you first plug in to power, the Online or Power light should turn on. If not, try a different power outlet.
- If the light is solid but it’s still not connecting, reboot the modem. Unplug it from power, wait 30 seconds and plug it back in.
Two or more lights blinking in unison?
- Wait for your modem to update. Like all hardware, your modem sometimes needs an update (even if it’s new). This can take up to 60 minutes, so feel free to check back in a bit. When the update is done, the lights will stop blinking and one or more will be solidly lit.
- If the lights are still blinking after 60 minutes, reboot your modem. Unplug it from power, wait 30 seconds and plug it back in. Then, give it up to 60 minutes for a complete reboot and update.
- If you’re still having issues, perform a factory reset. If you’ve tried everything else and the lights are still blinking, then it’s time to try a factory reset.
- With your modem still powered on, press and hold the Reset button – found on the back of the modem – for 10 seconds. (You need a pen or paper clip to push it.)
If you continue to have issues with your Wi-Fi, contact our support team.
Wi-Fi Router Troubleshooting
If you have a separate third-party router, you may need to also power cycle that equipment.
- Unplug power cable from the back of the router.
- After 30 seconds, plug in the router.
Once power is restored, wait up to five minutes for the third-party router to come back online. Test the connection again by attempting to access a public website, such as Midco.com/Business.
If you require additional assistance, reference your router’s user manual or contact the manufacturer.