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Call Transfer

You can transfer a call to another party in three different ways:

  • Blind (Cold) Transfer: Transfer a call directly to another party without consulting or introducing the caller.
  • Semi-Attended Transfer: Transfer a call when receiving the ring-back.
  • Attended (Warm) Transfer: Transfer a call with prior consulting or an introduction.

To perform a blind (cold) transfer

  1. During a call, press Options, and then select Transfer. Or you can press the TRAN button.
  2. Enter the number or handset you want to receive the transferred call.
  3. Press Transfer or TRAN.

To perform a semi-attended or attended (warm) transfer

  1. During a call, press Options, and then select Transfer. Or you can press the TRAN button.
  2. Choose where to route the call in one of these ways.
    • Enter the number or handset you want to receive the transferred call. Press the Call button.
    • Press Directory, and select the desired contact. If a contact has both an office number and a mobile number, select the desired number. Then press the Call button.
  3. Select Transfer to connect the parties.

To transfer a call to another party when there are two calls on the handset

  1. Dial the number for the first party.
  2. Put the first call on hold, and dial the number of the second party.
  3. Select the call you want to transfer.
  4. Press Options and then Call Transfer.
  5. The screen will display the target number that will receive the transferred call. Press Transfer to connect the parties.

To transfer calls directly to voicemail

A direct to voicemail transfer is performed when you wish to transfer a call directly to another user’s voicemail.

To conduct a direct to voicemail transfer:

  1. While on an active call, press the Options softkey, then select Transfer and press OK.
    • The caller is automatically placed on hold.
  2. Enter *98 followed by the user’s extension.
    • Note that the video above states *55, but *98 is the correct code. 
  3. Press the Transfer softkey again. This completes the transfer to voicemail.

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