Additional Features
To change call routing rule sets
You can create rules to forward all calls to your device, send all calls to voicemail and more.
- Select your avatar and select More Services, then Account settings from the dropdown.
- A new window will open taking you to the Home tab of your CommPortal. Here you can apply or create call routing rules for your device.
To start a new chat with other Softphone users
- Navigate to the Chat tab in the Tab bar. Select the Contact from the middle pane or use the Search and Dialer field to locate the contact.
- In the right pane, start typing your chat.
- Press Enter on your keyboard to send the message.
To continue a chat with other Softphone users
- Navigate to the Chat tab in the Tab bar. Select the Contact from the middle pane or use the Search and Dialer field to locate the contact.
- In the right pane, start typing your chat.
- Press Enter on your keyboard to send the message.
To transition a call from your computer to your desktop phone equipment
- During an active call on your computer, click Switch, and wait a few moments for the call to ring on your desktop phone equipment.
- Answer the call on your desktop phone equipment. Your Softphone on your computer will automatically end the call.
To transition a call from another device (such as a mobile device or your desktop phone equipment) to your computer
From any screen of your Softphone client on your computer, click Pull the call here button. Then Pull call button in the pop-up box. Your call will automatically end on the other device – and you can continue the conversation using the Softphone on your computer.
To transition a call from your computer to your mobile device
- From the main screen on your Softphone app on your mobile device, press Call Available to Pull. Wait a few moments for the call to appear on your mobile device.
- Press the Tap button to pull the call to from your computer to your mobile device. Your desk computer will automatically end the call.